Associate, Strategy & Operations

PostCo; Kuala Lumpur; On-site; MYR 60,000 - 75,000; Full time

Job summary

A leading global SaaS company in Kuala Lumpur seeks a Strategy and Operations Associate to enhance the customer return experience for e-commerce retailers. The role focuses on developing strategies, supporting retailers, and using AI tools for automation. Ideal candidates have relevant experience or are fast-learning fresh graduates with strong analytical skills. The position offers a salary between MYR 60,000 and MYR 75,000 along with other diverse benefits including flexible vacation and profit sharing.

Benefits

Unlimited paid leaves

Wellness, gym and fitness stipends

EPF, SOSCO and EIS coverage

Work from home flexibility

Annual and occasional quarterly retreats

Qualifications

• 1 year of relevant experience or fresh graduates welcome.
• Fast learners can take on rapidly increasing responsibilities.
• Ability to present and initiate ideas.

Responsibilities

• Develop strategies to serve retailers across 20+ countries.
• Support retailers through end-to-end engagement.
• Partner with engineering to report and reproduce bugs.
• Surface trends and insights from customer feedback.
• Build models using AI tools to evaluate and automate projects.

Skills

Startup, partnership, consulting, or investment banking experience

Ability to compile relevant information

Strategic analysis

Comfortable working in fast-paced environments

Tools

AI tools like n8n

Job description

About Us

PostCo is a SaaS company helping brands unlock more revenue after every purchase. We enable retailers to retain their revenue with returns and launch profitable resale businesses.

We’re building a global B2B SaaS product from Asia, proving that world‑class software can come from this region. We pivoted during the pandemic and became profitable in 2022. Unlike most startups, we don’t raise VC money. We grow by building great, profitable products our users love.

Today, PostCo is trusted by 600+ retailers across Australia, the UK, the US, and 20+ countries worldwide.

About The Job

Over the past four years, we’ve focused on building a best‑in‑class return experience for many of the world’s largest e‑commerce retailers. We believe customer happiness is our top priority at PostCo and should always feel like an extension of that experience. As a Strategy and Operations Associate at PostCo, you’ll help shape the future of our product by surfacing customer feedback and insights, contributing to our product roadmap, and engaging with our brands across 20+ countries.

The role requires a strong grasp of product and technical skills to build AI agent automation workflows (e.g., n8n).

Responsibilities

• From first principles, you’ll develop strategies to best serve our retailers across 20+ countries.
• Support retailers through end‑to‑end engagement, including onboarding, account setup, troubleshooting issues, and introducing new features.
• Partner with the engineering team to report, document, and reproduce bugs.
• Surface trends and insights from customer feedback to the product team to inform key product decisions.
• Build models and workflows using AI tools like n8n to evaluate and automate projects and experiments.
• Lead, collaborate, and influence - you’ll work with cross‑functional teams such as Partnerships and Product to help build and scale PostCo.

Job Requirements

• 1 year of startup, partnership, consulting, or investment banking experience
• Fresh graduates are also welcome to apply
• Comfortable working and adapting in a fast‑paced and flexible environment
• Fast learners who can learn and grow at an accelerated rate and can take on rapidly increasing responsibility
• You have the ability to compile relevant information, provide strategic analysis, present and initiate ideas

How We Think And Work

• Staying curious
• Build with users
• Always action first
• Think in principles, not in playbooks
• Operate at the lowest level of detail

Pay And Benefits

The annual salary range for this role is MYR 60,000 – MYR 75,000. The final package will be determined during the interview process and may vary based on the candidate’s experience, qualifications, and career level.

We’re among the few startups that share profits - every year, 10% of our company’s profits are distributed to team members who’ve been with us for at least two years.

• Flexible vacation time (Unlimited paid leaves)
• Wellness, gym and fitness stipends (Self‑care is important!)
• EPF, SOSCO and EIS coverage
• Work from home flexibility
• Annual and occasional quarterly retreats