Associate / Sr Associate / Manager, Collections

Bee Informatica; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking an Associate/Sr Associate/Manager for Collections. This role involves managing the complete collections process and implementing effective strategies for SME borrowers. The ideal candidate will have 3-4 years of experience, a relevant degree, and be fluent in English and Bahasa Melayu. An innovative and proactive approach to problem-solving is essential in enhancing customer satisfaction and operational efficiency.

Qualifications

• Minimum 3-4 years of relevant experience.
• Fluent in English and Bahasa Melayu.
• Creative and eager to learn.

Responsibilities

• Oversee end-to-end collections process.
• Implement collection strategies for SME borrowers.
• Optimize communication channels for borrower interactions.

Skills

Excellent verbal and written communication skills

Proactive and innovative mindset

Self-organized

Dynamic personality

Education

Degree/Diploma in Business Administration, Management, Finance, Economics

Job description

Associate / Sr Associate / Manager, Collections

Job Responsibilities:

1. Oversee the end-to-end collections process, from early-stage delinquencies to legal recoveries.
2. Develop and implement targeted collection strategies for SME borrowers based on risk segmentation.
3. Implement structured reminder systems (calls, emails, SMS) to encourage timely payments.
4. Provide financial counseling and restructuring options where feasible to support business continuity for SME borrowers.
5. Prioritize high-risk accounts and implement proactive engagement strategies to prevent defaults.
6. Work with legal teams to initiate enforcement actions when necessary.
7. Continuously improve processes to reduce collection costs and increase recovery efficiency.
8. Optimize communication channels for seamless borrower interactions.
9. Address customer concerns related to loan applications, repayment terms, and documentation.
10. Develop strategies to enhance customer satisfaction and retention.
11. Manage the customer support and collections teams to ensure high service standards.
12. Develop strategies to enhance borrower experience and address grievances efficiently.
13. Track KPIs related to loan processing, default rates, and operational efficiency.
14. Generate reports for senior management and investors to support data-driven decision-making.
15. Continuously improve processes based on market trends and customer feedback.
16. Track key performance indicators (KPIs) such as loan approval rates, default rates, and processing times.
17. Generate detailed reports and insights for senior management and stakeholders.
18. Use data analytics to optimize operations, identify bottlenecks, and improve decision-making.

Requirements

• Degree/Diploma in Business Administration, Management, Finance, Economics or relevant field
• Minimum 3-4 years of relevant experience
• Excellent verbal and written communication skills in English & Bahasa Melayu
• Proactive and innovative startup mindset
• Creative, proactive & dynamic personality
• Self-organized person and eager to learn
• Working hours: Monday – Friday (8:30 a.m. – 5:30 p.m.)