Associate Software Engineer Kuala Lumpur, Malaysia Associate Software Engineer

Sitecore; Kuala Lumpur; On-site; MYR 164,000 - 275,000; Full time

Job summary

A leading digital experience platform provider is seeking an Associate Software Engineer in Kuala Lumpur. In this technical support role, you will resolve complex issues related to Sitecore's product suite, including Experience Platform and Content Hub. Strong programming skills in Microsoft technologies and effective communication are essential. The position requires participation in a 24x7x365 shift schedule, including late hours and weekends. Opportunities for collaboration and product development are included.

Qualifications

• Strong programming fundamentals, particularly in Microsoft technologies.
• Outstanding problem solving and logical thinking skills.
• Experience with data structures and software algorithms.

Responsibilities

• Troubleshoot and resolve complex technical issues related to Sitecore products.
• Analyse product behaviour to identify root causes.
• Collaborate with teams to improve product stability.

Skills

Programming fundamentals

ASP.NET

C#

Visual Studio

MS SQL Server

Azure

HTML

JavaScript

CSS

Problem solving

Tools

Linux

Kubernetes

Elasticsearch

Redis

Kibana

Grafana

Kafka

GraphQL

Job description

Description

Associate Software Engineer

About Us:

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalized digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalized but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences. Learn more at Sitecore.com.

About the Role

The Associate Software Engineer is part of Sitecore’s Product Support team, which plays a critical role in helping customers and partners resolve complex technical challenges and ensure successful implementations of Sitecore solutions.

This is a hands‑on technical support role focused on deep investigation and resolution of complex issues across Sitecore’s product suite—including Experience Platform, Experience Manager Cloud, and Content Hub. The role involves troubleshooting, developing patches and code samples, and configuring solutions. While not a full‑scale development position, it requires strong technical and coding capabilities.

You will collaborate with Certified Sitecore Developers globally, primarily through written communication, and occasionally via online meetings for high‑priority or complex cases. In addition to helping Partners and Customers deliver successful Sitecore solutions, the team contributes to the development of Sitecore products, develops and maintains own modules and applications.

Position will require participation in a rotation 24x7x365 shift schedule, including work during late hours and weekends, according to the predefined schedule and in compliance with all local labor regulations.

What You’ll Do:

• Troubleshoot and resolve complex technical issues related to Sitecore products.
• Analyse product behaviour and usage patterns to identify root causes.
• Develop patches, configuration adjustments, and code examples to support customers.
• Collaborate with internal teams to improve product stability and support processes.
• Participate in a 24x7x365 shift rotation, including evenings and weekends, as scheduled.

What You’ll Need:

• While this is not a full‑scale development role, it requires strong programming fundamentals and experience with Microsoft technologies, including ASP.NET, C#, Visual Studio, MS SQL Server, Azure, Knowledge of HTML, XML/JSON, JavaScript, and CSS.
• Outstanding problem solving and logical thinking skills.
• Understanding of object‑oriented programming concepts.
• Understanding of client‑server software architecture.
• Experience working with data structures and creating software algorithms.
• Great communication skills in English.

Additional Skills That Set You Apart:

• Experience in direct interactions with customer and effectively managing critical situations.
• Experience in troubleshooting software performance & scalability issues.
• Experience working with technologies such as Linux, Kubernetes, Elastic, Redis, Kibana, Grafana, Kafka, GraphQL, Cloudflare.
• Experience with Javascript frontend frameworks such as Knockout, React and Vue.