Associate, Policy Servicing_Major Alteration-Complex

Great Eastern; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading insurance provider is seeking a staff member for the Major Alteration Complex role in Kuala Lumpur. Responsibilities include processing complex policy benefits, managing customer inquiries, and ensuring compliance with regulatory standards. Ideal candidates should have a degree in Business Administration or Finance, alongside integrity and accountability. This position offers a permanent employment type, catering to fresh graduates and those with relevant experience in the insurance sector.

Qualifications

• Possess a degree in Business Administration, Finance, or related fields.
• Fresh graduates or 1-2 years of working experience are welcome.
• Experience in insurance fields is advantageous.

Responsibilities

• Process policyholder's applications and perform assigned duties.
• Attend to customer enquiries and complaints.
• Maintain awareness of compliance risks and industry trends.

Skills

Integrity

Accountability

Attention to detail

Ability to work under pressure

Initiative

Teamwork

Education

Degree in Business Administration or Finance

Experience in insurance

Job description

Staff member of Major Alteration Complex that covers processing of complex policy benefits

alterations: non-disclosure, free look refund, appeal for revision of policy terms, backdating/redating of policy commencement date, correction of premium due to change in date of birth, correction of gender and family discount on health policies. To process and carry out duty and task assigned by supervisor to ensure achieving the set targeted Turn Around time and Service Level Agreement for the department and organisation.

• Processing policyholder's application within authority / access given.
• To process and carry out duty and task assigned by supervisor to ensure achieving the set
• targeted Turn Around time and Service Level Agreement for the department and
• organisation.
• Attend to enquiries and complaint from customers (internal/ external), agents, and
• vendors; closely monitor until closure.
• Participate in projects and initiatives set in order to achieve the departmental and
• Provide support to frontline counter and attend to counter servicing as and when required.
• Takes accountability in considering business and regulatory compliance risks and takes
• appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and
• technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management
• practices.
• To take on any other ad-hoc task or assignments assigned from superior or managements.
• Possess either Degree in Business Administrative, Finance, or any related field(s). Majoring in Insurance or Finance would be added advantage.
• Fresh Graduate or minimum 1-2 years working experience in business. Working experience in insurance related fields would be added advantage.
• Ability to produce high quality work under pressure. Able to support long hours and high case volumes.
• Detailed and emphasis on Performance Driven Culture.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Location: Great Eastern Malaysia, HQ

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To All Recruitment AgenciesGreat Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .