Associate - Policy Member Maintenance (1 year contract)

AIA; Cyberjaya; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A leading insurance provider in Cyberjaya is seeking an individual for an after-sales support role in insurance policy processing. Candidates should have at least 1 year of experience and a relevant Bachelor's Degree. The position requires excellent communication skills and attention to detail. The role includes processing new business, renewals, and handling inquiries from partners. This is a contract position with a hybrid work model as the company plans to relocate in 2026.

Qualifications

• Minimum 1 year experience in insurance policy processing.
• Excellent written & spoken English language skills.
• Good attention to details & organization skills.

Responsibilities

• Process insurance new business, renewals, and change requests.
• Manage bills and payments to the group policy holder.
• Handle all incoming requests within service standards.

Skills

Attention to detail

Organization

Written communication

Verbal communication

Education

Bachelor’s Degree in Insurance, Business Administration or related fields

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible for providing after-sales support to policy-related administrative processes.

Key Responsibilities

• Process insurance new business, renewals, and change request from group policy holder as per stipulated benchmark and requirements.
• Process bills and payments to group policy holder within stipulated turnaround time.
• Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.
• Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on daily basis.
• Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirement.
• Ensure team operating efficiency.

Others

• Correspond and reply via email to business partners or intermediaries on clarification and enquiries on the cases received (if any)
• Continuously attend/involve with training for personal and career development.

Requirements

• Minimum 1 year experience in insurance policy processing experience
• Bachelor’s Degree in Insurance, Business Administration or related fields
• Excellent written & spoken English language skills
• Good attention to details & organization skills
• Open for a 1-year contract position
• Able to work onsite in Cyberjaya 4 days a week & 1 day work from home per week. We will be moving to IOI Tower 1, Putrajaya in the year 2026.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.