Associate Director, TB - Cash Management Product - Cross Border Product MY

CIMB; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading banking institution in Malaysia seeks a professional to support the development of product roadmaps and strategies for cross-border banking. The role involves identifying business opportunities, collaborating with technology teams for system enhancements, and ensuring optimal user experience. The ideal candidate will track sales and portfolio performance and serve as the internal product expert. This position is crucial for driving growth in cross-border payments and enhancing customer satisfaction.

Responsibilities

• Support development of product roadmaps and strategies for cross border network.
• Identify business opportunities and drive business partnership activities.
• Work with technology teams to implement systems enhancements.

Job description

Responsibilities

• Support development of product roadmaps and strategies to build our cross border network among correspondent banks, swift, and other cross border partners.
• Support the strategy with our correspondent banking business and working our FIG stakeholders to build constant stream of bilateral business.
• Identify business opportunities and/ or threats and drive business partnership activities to growour cross border business
• Keep abreast of latest cross border payment technologies and competitive landscape.
• Work with other internal stakeholders and provide excellent support to ensure excellent UX for our customers using our online banking channels for cross border transactions.
• Track and analyse sales, income, portfolio performance.
• Work with technology teams to implement systems enhancements and perform testing.
• Work independently while being able to support other the team members by fostering teamwork and collaboration
• Develop proper processes and controls for risk mitigation and compliance with applicable policies and regulations.
• Understand/define/track product metrics and collect user feedback to optimise user experience and performance.
• Support post-implementation tasks such as user training, problem investigation e.g. payment rejections, post implementation review and escalation.
• Be the internal product expert to answer product related questions