Associate Director, Lending Services Malaysia

RBC; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A major banking institution is seeking a professional to lead their Lending Services team in Kuala Lumpur. The role focuses on indirect leadership, talent acquisition, and risk management across various operational activities. Candidates should demonstrate strong crisis management skills and adaptability. The position offers full-time opportunities with a competitive salary package. Interested individuals should apply as soon as possible, as applications are accepted until the stated deadline.

Qualifications

• Indirect Leadership of staff and accountability of 40 FTE.
• Lead recruitment and onboarding in Malaysia.
• Establish control frameworks aware of legal and sanctions.
• Coordinate responses to credit information requests.

Responsibilities

• Manage a team to ensure excellence in mandates.
• Work closely with Corporate Banking and Internal Audit.
• Present to key stakeholders and promote process improvements.

Skills

Adaptability

Crisis Management

Decision Making

Delegating Tasks

Group Problem Solving

Interpersonal Relationship Management

Long Term Planning

Operational Delivery

Process Improvements

Time Management

Job description

Job Description

Working Hours: 1PM-10PM

• Leadership: Indirect Leadership of staff and accountability of 40 FTE across Lending Services including oversight over all BCS operational activities conducted within the Malaysia Location in partnership with Head Office Managers
• Talent Acquisition: Work with BCS workstream on Project Walnut related to the execution of location strategy including the understanding of the tasks and responsibilities that are capable of being transitioned offshore, and take a lead role in the recruitment and onboarding of talent within Malaysia in support thereof including conducting recruitment campaigns (where applicable) and/or in-person interviews to ensure new hires have the required technical/business knowledge, soft skills to adequately perform the role assigned. Collaborate and partner wit the center management, local academia and community to build and promote BCS Lending Services presence in the region
• Reporting & Risk Management: Establish a control framework including escalation procedures and strong awareness amongst staff to ensure that all controls, oversight, legal and/or sanctions are understood and documented which may include any region-specific nuances to ensure performance and operational issues are addressed.
• Audit: Lead the team in managing and coordinating response to credit information requests from internal and external auditors and regulators to ensure accurate delivery of required information
• Stakeholder and Engagement: work closely and maintain positive relationships with Corporate Banking (CB), Corporate Client Group (CCG), Internal Audit, Risk & Compliance. Act as the team’s primary point of contact and will conduct regular meetings with stakeholders to ensure a high level of service is provided to other groups within the bank
• Coaching & Team Management: Manage, develop and coach a group of Analyst/officers to ensure excellence in the fulfilment of mandates and responsibilities and to drive optimal results. Provide regular feedback and coaching on employee performance and progress against goals, career progression and continual training. Staying up to date on bank policy, credit trends, and industry research to develop a high performing team in which team members produce insightful, high-quality work in a timely manner
• Global Collaboration: work collaboratively with colleagues across time zones to drive seamless communication and timely task execution on a global scale
• Other responsibilities: Other ad-hoc responsibilities may include presenting to key stakeholders, reporting and periodic reviews to promote a culture of continuous process improvement

Job Skills

• Adaptability
• Crisis Management
• Decision Making
• Delegating Tasks
• Group Problem Solving
• Interpersonal Relationship Management
• Long Term Planning
• Operational Delivery
• Process Improvements
• Time Management

Additional Job Details

• Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
• City: Putrajaya
• Country: Malaysia
• Work hours/week: 40
• Employment Type: Full time
• Platform: CAPITAL MARKETS
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-08-14
• Application Deadline: 2026-02-27

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.