Associate Director - Business Management

Jump Retail; Selangor; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading retail company in Malaysia is looking for an Associate Director of Business Management. This role includes overseeing client accounts, developing operational strategies, and leading a high-performing team. The ideal candidate will have a minimum of 10 years of experience, particularly in sales or FMCG, with strong interpersonal and planning skills. This position requires a commitment to long hours and travel.

Qualifications

• Minimum 10 years working experience in sales or FMCG, with 5 years in a leadership role.
• Willingness to work long hours and travel.

Responsibilities

• Oversee management of key client accounts, ensuring satisfaction.
• Develop strategic initiatives to meet business objectives.
• Lead and develop a high-performing team.

Skills

Interpersonal skills

Planning and organization skills

Result driven

Creativity

Education

SPM/Diploma holder/University graduate

Job description

Associate Director - Business Management

1. Business & Client Management – Strengthen Relationship with business partners and customers and to expand the business further

• Oversee the end-to-end management of key client accounts, ensuring high service standards and client satisfaction.
• Develop and maintain strong relationships with clients, acting as the primary contact for business discussions and escalations.
• Identify new business opportunities and work on expanding existing accounts to drive revenue growth.
• Ensure contractual agreements and KPIs are met for all managed accounts.
• Stay up to date with industry trends and competitors activities.

2. Winning new business together with BD.

• Coming up the right structure and service for client brief
• Conducting Motion Study and providing timely information to BD for winning new contracts
• Doing the initial Routing for the project and kicking off project with the team
• Gantt Chart Flow for winning projects

3. Operational Excellence & Merchandising Management – Continuous plan and execute operational strategies

• Work closely with the Operations team to optimize merchandising strategies and execution across various retail channels.
• Monitor and analyze field performance, ensuring efficient allocation of resources and coverage.
• Provide clear objectives for operation team.
• Oversee and managing performance metrics for the team, ensuring efficiency and high productivity.
• Conduct field visits to mentor field personnel at all level, including regions to have an understanding of market conditions.
• Implement process improvements to enhance productivity and cost efficiency.
• Assist project leads to address issues and challenges.

4. Strategic Planning & Performance Management – Maintain and deliver quality servicing standards

• Develop and execute strategic initiatives to support the company’s business objectives.
• Track and report key performance metrics, identifying areas for improvement.

5. Leadership & Team Development – Provide leadership & guidance to the Operation

• Lead, mentor, and develop a high-performing team, ensuring alignment with business goals.
• Collaborate with cross-functional teams to ensure seamless execution of client projects.
• Foster a culture of accountability, continuous improvement, and innovation within the team.
• Identify training needs of new OM/OE on board.
• Ensure operation staff receives proper and adequate training on areas that are relevant to their position and role.
• Set career progression for the team

6. Financial & Budget Management

• Work with the finance team to oversee budget planning, cost management, and profitability analysis for key accounts.
• Ensure financial targets met while maintaining operational efficiency.

7. Preparation of monthly and other scheduled reports

• Provide insights through data analysis to improve decision-making and drive operational efficiencies.
• Ensure completion of reports are delivered on time.
• Ensure accuracy of data

8. To carry out all other duties as may be assigned by the CEO from time to time

Requirements

• Good interpersonal skills
• Good planning and organisation skills
• Committed and result driven
• Willingness to work long hours
• Willingness to travel
• Creative
• SPM/Diploma holder/University graduate
• Min 10 yrs working experience – in sales/FMCG, with at least 5 years in leading a team