Associate - Digital Operations

Magnum 4D Berhad; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic organization in Kuala Lumpur is seeking a motivated individual to join their team. The role involves establishing Standard Operating Procedures for operational processes and supporting digital assets with a strong focus on customer satisfaction. The ideal candidate will have a Bachelor's Degree in Business, at least 2 years of experience in business operations, and strong analytic skills. Excellent communication and organizational skills are essential, along with proficiency in MS Office. This position offers attractive benefits including medical coverage and bonuses.

Benefits

Medical coverage

Dental coverage

Sports (e.g. Gym)

Attractive bonus

PA Insurance Coverage

Qualifications

• Minimum 2 years’ experience in business operations or related field.
• Strong attention to detail and ability to manage multiple projects.
• Creative mindset and innovative thinking.

Responsibilities

• Establish Standard Operating Procedures for operational processes.
• Collaborate on projects related to Digital Assets.
• Notify stakeholders and monitor tickets for customer satisfaction.
• Conduct regular quality checks on operational tasks.
• Support data analytics efforts and provide insights.
• Perform user-acceptance tests and troubleshoot effectively.

Skills

Multi-tasking

Organizational skills

Analytic skills

Communication

Education

Bachelor’s Degree in Business or related field

Tools

MS Office Applications

Job description

Job Responsibilities

Assists in establishing Standard Operating Procedures (SOPs) by ensuring information are consistent and accurate to govern the operational processes related on the day-to-day activities for digital products.

Effective cross functional collaboration across the organizations on projects related to Digital Assets, including fraud monitoring, and proposing solutions/remediations.

Responsible to notify relevant stakeholders and monitor tickets in a timely manner ensuring customers satisfaction and minimize disruption to digital operations.

Conduct regular quality checks & monitoring to ensure all day-to-day operational tasks are running smoothly and in compliance with the guideline.

Support data analytics efforts, including conducting analysis, generating reports, and providing insights for improvements and ensure it is communicated effectively & efficiently with internal/ external stakeholders.

Perform user-acceptance tests & troubleshooting efforts, and proactively identifying gaps and to follow up on resolutions.

Keeping up to date with industry trends, best practices, and emerging technologies in digital solutions.

To comply with the Company’s code of conduct, policies, procedures, instructions of the Company and lawful directions that relate to your employment and duties, which includes any amendments thereto.

To perform any other duties that the management may direct from time to time which may include but not limiting to on-site system monitoring duty.

Job Requirements

• Minimum of Bachelor’s Degree in Business or any related field.
• Minimum 2 years’ working experience in business operations or related field.
• Strong in multi-tasking & organisational skills, attention to details and able to manage multiple projects simultaneously.
• Creative mindset and capable of thinking innovatively. Strategic thinking & planning and self-motivated.
• Strong analytic skills, data driven and experience in operational planning.
• Excellent written and verbal communication skills, and ability to collaborate effectively with cross-functional teams.
• High proficiency in MS Office Applications

Application Process

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?

Perks and Benefits

Medical Dental Sports (e.g. Gym) Attractive bonus, PA Insurance Coverage, up to 28

Company

Talent Sphere Sdn Bhd