Associate - Claims (Payments Administration) - 1 year contract

AIA Malaysia (Insurance); Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance company in Subang Jaya is looking for someone to manage payment claims effectively and support team operations. This role focuses on maintaining quality benchmarks and timely communication with various stakeholders. If you're ambitious and eager to grow in a supportive environment that values teamwork, this is the perfect opportunity. Join to help create a healthier future for communities!

Benefits

Wellbeing tools and programmes

Opportunities for career growth

Diverse team culture

Qualifications

• Responsible to handle payment requests from various parties.
• Ensure all payment requests are attended and resolved within the agreed timeline.
• Meet department quality targets and turnaround time.

Responsibilities

• Assess payment claims from Group policyholders.
• Maintain communication with the contact centre and finance.
• Assist team members and manage general administration tasks.

Job description

Overview

This job is about helping manage payment claims at AIA, making sure they're processed smoothly and on time. You might like this job because it offers a chance to grow while making a positive impact on people's lives and communities.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on.

About the Role

Assess payment claims from Group policyholders as per stipulated benchmarks and requirements.

Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on.

• Responsible to handle payment requests from various parties (eg: 24/7 contact centre, Clients, Members, Sales and Others)

• Ensure all payment requests for the special account policy are attended and resolved within the agreed timeline.

• Meet department and individual quality target, turnaround time and productivity benchmark.

• Communicate closely with 24/7 contact centre and finance and ensure emails are responded timely.

• Assisting team members within the team as and when required.

• Assist on general administration and any special allocated tasks as and when required.

• Seek to understand rationale with facts for better payment analysis.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Requirements

Company Benefits

We offer a range of wellbeing tools and programmes to help you think well, feel well, plan well and live well.

Opportunities for career growth

With our diverse up-skilling, mentorship, job mobility and career experiences, we will help shape your career, your way.

Diverse team culture

It\'s our differences that make us better together. We empower you to be your best and make a difference in your own unique ways.

Do you believe in helping shape a better, more sustainable future? As the largest listed company on the Hong Kong Stock Exchange, we\'ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Source: AIA Careers Page