Associate Category Head

aCommerce Co., Ltd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An ecommerce solutions provider in Malaysia seeks a Senior Key Account Manager to lead the FMCG category and drive ecommerce strategies for clients. The role encompasses managing promotional campaigns, team leadership, and enhancing client relationships. With a focus on P&L management and collaboration with cross-functional teams, the ideal candidate should have over 5 years of experience in ecommerce, leadership capabilities, and strong communication skills. Proficiency in MS Excel and PowerPoint is required.

Qualifications

• 5+ years of experience in ecommerce or account management roles.
• Experience managing a team of 3–4 subordinates.
• Ability to coach and train team members.
• High proficiency in English.

Responsibilities

• Manage overall account profitability via P&L management.
• Onboard clients and ensure successful integration.
• Maximize GMV through collaboration with clients.
• Coordinate with internal teams and external partners.

Skills

Client-facing skills

Analytical skills

Communication skills

Leadership skills

Tools

MS Excel

MS PowerPoint

Job description

Overview

At aCommerce, the Senior Key Account Manager leads the FMCG category and drives the ecommerce strategy in social commerce on behalf of clients. The role includes developing, managing and executing promotional and marketing campaigns and overseeing overall fulfillment and day-to-day operations to deliver client revenue and business growth. The role requires leadership of a team and collaboration with internal and external parties to grow business and optimize performance.

The ideal candidate will be a key business driver with strong understanding of online and offline business concepts, practices and procedures. Entrepreneurship, leadership, problem solving and initiative thinking are necessary. The role combines leadership, financial, business development, account management and team management to build talent and deliver results.

Responsibilities

• Performance Management: Manage overall account profitability via P&L management
• Onboard clients and channels on time and ensure successful integration
• Maximize GMV through day-to-day collaboration with clients and channels
• Manage customer budgets and P&L execution including reimbursement to deliver the agreed GMV, Take Rate and Profit
• Ensure optimal product presentation and visibility on online channels
• Coordinate with internal cross-functional teams and external partners
• Establish and monitor progress against key performance indicators
• Advise and execute end-to-end social commerce strategy for international brand owners, including content, sales monitoring, demand growth, supply management, promotions and analytics
• Coordinate with internal departments (tech, warehouse, marketing) and external parties (ad agencies) to troubleshoot and resolve business issues
• Support the Brand Management team to ensure smooth day-to-day operations
• Build strong rapport with clients and manage relationships with internal and external stakeholders

Partner Service

• Maintain client relationships and retain client satisfaction
• Serve as the face of aCommerce and primary point of contact for client executives and key stakeholders
• Advise clients on increasing online sales through merchandising, promotion planning and onsite marketing
• Manage fast-growing ecommerce sales for large brand owners through their own web-stores or other channels
• Ensure regular reviews with customers to meet needs and deliver excellent customer service
• Identify and pursue opportunities for enhancements or new services with existing clients
• Inventory management including forecasting, ordering and DOH control
• Present analysis and recommendations to key stakeholders both client-side and internally

Business Development

• Develop strategic direction and plans for all commercial functions in the assigned category
• Pitch new potential client brands and design effective ecommerce solutions in the proposal phase
• Collaborate with Solution Design and Business Development to manage revenue models for new and current partners
• Agree to final SOW commercial conditions

Team Management

• Manage a team of 4+ Senior Account Managers
• Identify and coach team members to take on higher levels of responsibility and deliver high value

Qualifications

• Technical Qualifications
  • Very strong commercial and client-facing skills and ability to converse effectively in English
  • Advanced MS Excel skills (e.g. Pivot Tables, VLOOKUP) and MS PowerPoint
• Soft Skills and Other Details
  • 5+ years of work experience in ecommerce, FMCG, Beauty, Tobacco, internet startups in retail, international brands or account management roles
  • Experience managing a team with 3–4 subordinates
  • Analytical, data-driven mindset and detail oriented
  • Proven ability to communicate and engage cross-functional teams
  • Ability to lead projects related to responsible accounts and categories
  • Ability to coach and train key specialists to produce high results

Unlock job insights

• Which of the following statements best describes your right to work in Malaysia?
• What is your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?
• Which Microsoft Office products are you experienced with?

Note

Additional details may be requested during the application process.