Assistant Vice President, Human Resources Operations (Contract)

Sumitomo Mitsui Banking Corporation Malaysia Berhad; Malaysia; On-site; MYR 80,000 - 120,000; Full time

Job summary

A financial institution in Malaysia is seeking an experienced HR professional to oversee workforce administration services, manage vendor assessments, and support expatriate work permit processes. Candidates should have a diploma or degree in Human Resource Management, at least 7 years of HR operations experience, and a strong understanding of Malaysian labor laws. This role requires excellent communication skills, proficiency in MS Office, and the ability to work independently under pressure.

Qualifications

• Minimum 7 years of experience in HR operations, preferably in a financial institution.
• Knowledge of Malaysian labour laws and HR practices.
• Hands-on experience in expatriate permit management is an advantage.

Responsibilities

• Assist in delivering workforce administration services.
• Manage annual vendor assessment and payment for HR services.
• Support expatriate work permit processes.
• Ensure compliance with organizational policies and regulations.

Skills

MS Office proficiency

Strong communication skills

Organizational abilities

Knowledge of Malaysian labour laws

Experience managing HRDC processes

Education

Diploma or Degree in Human Resource Management or related discipline

Tools

Success Factor

Job description

Responsibilities

• Assist in delivering workforce administration services such as onboarding, maintaining personal files, updating HR databases, probation monitoring, employment verification, offboarding/exit procedures, staff movement, and issuance of standard letters according to SOPs and agreed timelines.
• Assist in annual HR policies and procedures review.
• Manage annual vendor assessment and vendor payment for services engaged by HR Operations.
• Monitor and coordinate local and APAC new hire induction programs.
• Support expatriate work permit processes including monitoring, renewal, cancellation of permits, securing expatriate hiring approvals from JTKSM, annual EP/PVP headcount projections, and other permit‑related matters.
• Assist with all regulatory reporting and filings to ensure compliance with Immigration, and JTKSM requirements. This includes JTKSM reporting for expatriate appointments and terminations.
• Monitor completion of Training Needs Analysis (TNA) and ensure Heads of Department assign appropriate training in a timely manner.
• Assist in training administration including HRDC and STF monitoring, HRDC grant applications and claims, STF payments, and coordination of in‑house training.
• Assist with ex‑employee screening processes ensuring completion within 15 days.
• Respond to basic employment inquiries, providing relevant information, explanations, and advice to employees.
• Handle standard service requests and employee feedback, escalating issues to management when necessary.
• Monitor and process vendor payments for HR services and coordinate vendor assessments.
• Ensure compliance with organizational policies and applicable legislative/regulatory requirements.
• Perform any other duties as assigned by management.

Job Requirements

Diploma or Degree in Human Resource Management, Business Administration, or related discipline.

• Minimum 7 years of experience in HR operations, preferably within a financial institution.
• Knowledge of Malaysian labour laws and HR practices.
• Strong knowledge of Malaysian labour laws and HR practices.
• Hands‑on experience managing HRDC processes and expatriate permit will have added advantage.

Special Skills Required

• Computer literate and proficient in MS Office
• Knowledge of Success Factor is a plus
• Excellent communication and interpersonal skills
• Outstanding organizational and time‑management abilities
• Multi‑tasking and can work independently under pressure
• Detailed and meticulous