Assistant Store Manager / Store Manager

SMCP Asia Limited; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading fashion retail brand in Kuala Lumpur seeks a brand ambassador to deliver an excellent client experience and promote the brand. The ideal candidate will have a secondary education and at least 8 years of related experience, including 3 years in a leadership role. Responsibilities include managing client relationships, leading sales teams to meet targets, ensuring compliance with operational processes, and handling talent development. This position is vital for maintaining the brand's image and achieving business success.

Qualifications

• Minimum 8 years related experience in fashion retail, with at least 3 years as shop-in-charge.
• Client-centric with a passion for fashion.
• Strong leadership, organization skills, and business acumen.

Responsibilities

• Deliver excellent client experience and promote the brand.
• Build and maintain long-term relationships with clients.
• Lead the team to achieve sales targets and KPIs.
• Ensure compliance with operational processes and safety.
• Handle all people-related issues and team performance.

Skills

Leadership

Client relations

Interpersonal skills

Sales driven

Education

Secondary education

Job description

As a brand ambassador of SMCP, deliver excellent client experience, embody its image to promote the brand and the collection with solid production knowledge and story telling

CRM

• Build and maintain long-term relationship with our clients
• Monitor and provide support to the team on CRM management
• Lead the team to achieve sales targets and KPIs to maximize business
• Be on top of the business, react quickly and proactively with any required corrective actions

Operations

• Ensure the team comply with operational process e.g., cash register, stock, visual merchandizing
• Be responsible for internal cross-cutting communications in terms of compliance
• Guarantee the security / safety of the team and goods
• Handle all sales-related report

People Management

• Work closely with HR, be responsible for recruiting and training of talents
• Analyse the team’s performance, motivate, coach and develop the team according to individual’s need
• Handle all people-related issue and review in timely manner

Requirements

• Secondary education graduate
• Minimum 8 years related experience with (at least 3 years as shop-in-charge) in fashion retail preferably in ready-to-wear
• Client centric and passionate in fashion
• Strong leadership with good interpersonal, organization skills and business acumen
• Sales & KPI driven, willing to aim higher and able to work under pressure
• Candidates with less experiences may be considered as Assistant Store Manager