Assistant Store Manager

PERSOL; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Store Manager in Kuala Lumpur, Malaysia to oversee daily operations, ensure high standards of customer service, and achieve sales targets. The successful candidate will have a strong background in retail management, exceptional leadership skills, and a commitment to staff development. Responsibilities include training staff, managing inventory, and analyzing sales performance. This role offers an opportunity to drive business success in a dynamic retail environment.

Qualifications

• Experience in retail management or similar supervisory role.
• Strong understanding of customer service principles and practices.
• Ability to analyze sales reports and implement improvements.

Responsibilities

• Train staff on customer service and product knowledge.
• Monitor and control store expenses.
• Achieve revenue targets through effective sales strategies.
• Manage inventory and ensure compliance with company policies.
• Review staff performance and facilitate training.

Skills

Customer service skills

Sales performance monitoring

Inventory management

Team leadership

Visual merchandising

Job description

• Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills
• Implements a high standard of customer focus within the store
• Ensure customer needs are met and complaints/queries are resolved in a timely manner
• Support in providing mystery shopping feedback and prepare action plan for improvement

Sales and Commercial Profit

• Achieve the revenue targets for the store
• Actively seeks ways to achieve or exceed shop sales targets
• Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations
• Interpret and act on operational profit and sales reports generated and focus on improving under-performing areas
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff

Shop Keeping and Store Standards

• Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store as per company norms
• Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
• Oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store)
• Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities
• Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly
• Oversee cash transaction entry and management (petty cash, pos cash elements, change floats)
• Regularly audit own store administration and resolve any issues
• Support the Store Manager and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.
• Ensure high standards of visual appearance throughout the store including all non-retail areas are maintained
• Ensure window and in-store displays to high standard and are in line with merchandising guidelines
• Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non-moving items)
• Ensure price revisions are executed within the store
• Ensure high level of store health and security for company assets, cash, stock and customer property are maintained
• Execute seasonal peaks, important trading/promotional events and support the Store Manager in preparing forecasts and staff rosters

People Management

• Review and provide regular feedback on staff’s performance against expectations to the store manager
• Participate in delivering high standards of training including weekly communication, daily de-briefs product knowledge and on job
• coaching.
• Support induction of new recruits through buddy system
• Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution
• Oversee staff development and drive motivation levels of the sales associates and lead the team by example
• Ensure effective resource planning and succession planning

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