Assistant Station Head

Malaysia Aviation Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading aviation company in Malaysia is looking for an experienced professional to oversee airport operations. The role demands a minimum of 5 years' experience in Airport Operations, including supervisory skills. Fluency in French and proficiency in Microsoft Office are essential. The candidate will ensure compliance with safety and regulatory requirements while maintaining strong relationships with stakeholders. Benefits include EPF, SOCSO, and annual leaves.

Benefits

EPF

SOCSO

Annual Leaves

Qualifications

• Minimum of 5 years' experience in Airport Operations, including at least 1 year in a supervisory position.
• Must have the legal right to work in France.
• Fluency in French language is required.
• Proficient in Microsoft Office applications.
• Understanding of aviation regulations and safety standards.

Responsibilities

• Assist in overseeing all ground operations for compliance with airline policies.
• Support for the airline's overall operations at the airport.
• Ensure quality service delivery at all customer touchpoints.
• Undertake oversight on outsourced functions performed by vendors.

Skills

Airport Operations experience

Crisis management

Stakeholder engagement

Fluency in French

Microsoft Office proficiency

Job description

Requirements

• Minimum of 5 years' experience in Airport Operations, including at least 1 year in a supervisory position.
• Must have the legal right to work in France.
• Fluency in French language is required.
• Proficient in Microsoft Office applications.
• Understanding local and international aviation regulations, security protocols, and Malaysia Airlines' policies to ensure operations meet all legal and safety standards.
• Strong skills in overseeing ground operations, including crisis management, resource allocation, and performance tracking.
• Proficiency in engaging with internal and external stakeholders to foster effective collaboration.
• Ensure the consistent delivery of high-quality services across all aspects of the station's operations, maintaining accountability for service standards.
• Manage and control funds, account receivables, payables, and costs within the approved budget, while ensuring compliance with communication, statutory, and legal requirements.
• Establish and maintain strong relationships with key personnel in government agencies and external parties to maximize business opportunities for the company.

Responsibilities

• Assist the SH in overseeing all ground operations, ensuring compliance with safety, security, regulatory requirements, and adherence to airline policies, procedures, and the Ground Operations Manual.
• Responsible to support SH for the airline's overall ground operations at the airport.
• Responsible to support SH to ensure the airline's ground operations are in full compliance to all safety, security, regulatory requirement and all airline's policies, procedures and operating manual.
• Undertake an oversight function on all outsourced functions performed by appointed GSP and vendors.
• Responsible to support SH to ensure delivery of all airline's products and services at all ground customer touchpoints consistently meet and exceed the service quality target set.
• Responsible to support SH for all other aspects of the airport operations such as Documentation, Record Keeping, Training, Manpower, GSP Performance, GSP Contract and SLA, Customer Service, Risk Management, Operations, Disruption, Crisis, Stakeholders Engagement and Communication, Financial, Reporting, and other relevant functions as outlined in the Ground Operations Manual.
• Perform any other duties as required by SH / Regional Head / Management / stipulated in the Ground Operations Manual (GOM) to support the smooth running of airport operations and ensure alignment with organizational goals.

Benefits

• EPF
• SOCSO
• Annual Leaves