Assistant Station Head

Malaysia Airlines Berhad; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading airline in Malaysia is seeking an experienced Assistant Station Head to manage and monitor ground operations at the Techno International Airport. Responsibilities include ensuring compliance with safety regulations, managing performance, and coordinating with various departments to guarantee a smooth handling of passengers and aircraft. Successful candidates should have a degree or diploma and at least 3 years of relevant experience. This role necessitates strong leadership and operational skills.

Qualifications

• 3 years of experience in a relevant field.
• Extensive knowledge of Airport Services functions and operations.
• Ability to analyze information for effective decision-making.

Responsibilities

• Manage ground operations ensuring compliance with regulations.
• Liaise with departments for smooth handling of operations.
• Monitor safety and security issues within the station.

Skills

Knowledge of Airport Services functions

Teamwork

Ability to manage performance

Education

Degree or Diploma in any field

Job description

Career Opportunities: Assistant Station Head KTI (22600)

Requisition ID22600-Posted -Techno International Airport-MAB - Line Operations Management-MAB - Airport Services

Assistant Station Head is responsible and accountable to support and assist SH to manage, plan and monitor the overall ground operations at the respective station to ensure Malaysia Airlines operates in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs.

Key Accountability

• Manage the ancillary collections (Excess baggage, Last Minutes Upgrade) with Ground Handing Agent (GHA) and perform mishandled baggage incidental payment.
• Ensure that handling services provided to Malaysia Airlines flights by GHA are performed in accordance with the appropriate and agreed Service Level Agreement (SLA) and handling agreements and charges match services provided.
• Monitor safety and security issues within area of responsibility ensuring staff and third-party Ground Support Providers (GSP) are complying to the safety requirements and organizational procedures, accurate reporting and recording of information.
• Ensure station within region control is in conformity to Malaysia Civil Aviation Regulations (CAR 2016), Civil Aviation Directives (CAD 6004) issued by Civil Aviation Authority of Malaysia (CAAM) and Local Authorities regulations pertaining to occupational health, operational safety, and environment laws applicable to Malaysia Airlines (MAB) and the service provider and Compliance to Station Regulatory Audit Process.
• Liaise with various departments at respective station to ensure smooth handling of Malaysia Airlines passengers and aircraft. Manage complaints and claims at station.
• Able to be transferred or seconded if needed to a subsidiary, affiliate, related or an associate company of the Company within the Malaysia Aviation Group, whether it is currently incorporated or to be incorporated at a future date. During transfer, the terms and conditions of service of the subsidiary, affiliate, related or associate company shall apply, unless otherwise stated. In the event of a secondment, the terms and conditions of service of the Company shall apply, unless otherwise informed.
• Provide consistent predictable and highest quality services in all aspect of station as well as be responsible and accountable for upholding service standards of all facets of operations.
• Strong sense of urgency, accountability and ability to escalate the situation fast to respective department head.

Qualification & Working Experience

• Degree or Diploma in any field
• 3 years of experience

Areas of Experience

• Extensive knowledge of Airport Services functions and key activities including technical and operational related matters.
• Ability to analyze and interpret codes and information and use information to maximize when planning, organizing, and supervising the work of others and setting priorities.
• Ability to work with the team, senior management and stakeholders as required and making effective decisions in the absent of leaders to maintain operational standard, commercial performance and customer satisfactions.
• Able to manage and monitor performance against standards and, investigating and addressing poor performance, anticipating future trends and adapting products and procedures to ensure consistent overall performance.

Personality Traits

• Ensure effective management and control of fund, account receivables and payables and cost within approve budget, communications, and statutory/legal requirements.