Assistant Restaurant Manager

Marco Holdings Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur is seeking an experienced Assistant Restaurant Manager dedicated to Enlightened Hospitality. In this role, you will support daily operations and create a warm, inclusive environment that empowers staff and enhances guest experiences. Your responsibilities include overseeing both front and back-of-house operations, training staff, ensuring service excellence, and maintaining high operational standards. If you have a passion for hospitality and leadership, we would love to meet you.

Qualifications

• Experience in the restaurant or hospitality industry.
• Strong leadership and team development skills.
• Ability to manage operations and maintain high service standards.

Responsibilities

• Support the Restaurant Manager in daily operations.
• Foster a positive team environment through coaching.
• Oversee front and back-of-house functions.
• Ensure guest satisfaction and handle feedback effectively.
• Assist in administrative tasks for sustainable restaurant operations.

Job description

We are seeking an Assistant Restaurant Manager who lives and breathes Enlightened Hospitality. In this role, you will support the Restaurant Manager in leading daily operations while championing a culture where we care for each other first, so our team can authentically care for our guests, community, and — ultimately — the business.

Key Responsibilities

• Help cultivate a warm, inclusive team environment by coaching, mentoring, and developing staff — recognizing that happy, empowered employees are the foundation of exceptional hospitality.
• Oversee smooth front- and back-of-house operations, including opening/closing, scheduling, inventory, and vendor coordination, while ensuring technical excellence in service delivery.
• Lead by example to create genuine emotional connections with guests: listen actively, anticipate needs, respond with generosity, and make every person feel truly welcomed and “on our side.”
• Handle guest feedback and concerns with empathy and ownership, turning moments into positive, lasting memories.
• Support staff training focused on both skills and hospitality mindset — emphasizing emotional intelligence, teamwork, and the belief that hospitality is how we make people feel, not just what we deliver.
• Collaborate on maintaining high standards of cleanliness, safety, quality, and community engagement.
• Assist with administrative duties ( reporting, compliance ) to keep the restaurant thriving sustainably.