Assistant Outlet Manager

Pop Meals; Rawang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A food delivery startup in Rawang is seeking an Assistant Outlet Manager to oversee daily operations and ensure exceptional customer satisfaction. Responsibilities include managing inventory, coordinating with team members, and enhancing service quality. The ideal candidate has strong customer service skills and experience in the food and beverage industry. This is a full-time, on-site position that requires effective leadership and a proactive approach to meet operational goals.

Qualifications

• Strong skills in Customer Service and Customer Satisfaction essential.
• Proficiency in People Management and Communication needed.
• Experience with Inventory Management is important.
• Proven leadership and problem-solving skills required.
• Detail-oriented with strong organizational capabilities.
• Previous experience in food and beverage or hospitality preferred.

Responsibilities

• Ensure exceptional customer satisfaction at the outlet.
• Oversee daily outlet operations and manage inventory.
• Coordinate team members to enhance service quality.
• Optimize workflows to achieve operational efficiency.

Skills

Customer Service

People Management

Communication

Inventory Management

Leadership

Problem-solving

Organizational skills

Job description

Company Description

Pop Meals, based in Malaysia, is a full-stack food delivery service rebranded from dahmakan by experienced industry professionals. As the first Malaysian startup to join Y Combinator’s accelerator program, Pop Meals operates a proprietary platform managing all aspects of operations, from recipe development to delivery. Utilizing strategically located "cloud" kitchens, Pop Meals ensures low delivery costs and enhanced customer convenience. Supported by top-tier investors from Silicon Valley, Europe, and Asia, Pop Meals is innovating the trillion-dollar food delivery market in a dynamic region.

Role Description

The Assistant Outlet Manager role at Pop Meals is a full-time, on-site position located in Rawang (MALAYSIAN). Responsibilities include ensuring exceptional customer satisfaction, overseeing daily outlet operations, managing inventory, and coordinating team members. The Assistant Outlet Manager will collaborate with staff to enhance service quality, optimize workflows, and achieve operational efficiency to meet organizational goals.

Qualifications

• Strong skills in Customer Service and Customer Satisfaction, with a focus on delivering exceptional experiences.
• Proficiency in People Management and Communication to effectively lead teams and maintain productive working relationships.
• Experience with Inventory Management to ensure adequate stock levels and smooth outlet operations.
• Proven leadership skills, problem-solving abilities, and capability to work in a fast-paced environment.
• Proactive attitude, attention to detail, and strong organizational skills.
• Previous experience in the food and beverage or hospitality industry is an advantage.