Assistant Operations Manager, Malaysia

Coopervision; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

A leading healthcare company in Kuala Lumpur is seeking an Assistant Operations Manager to support logistics and inventory management. This role involves ensuring timely shipments, monitoring inventory levels, and driving continuous improvement initiatives. The ideal candidate should have at least 5 years of experience in logistics and possess a degree in a related field. Proficiency in Oracle or SAP systems and strong data analysis skills are essential. This position requires fluent English and Malay, with occasional travel to 3PL locations.

Qualifications

• Minimum 5 years of experience in supply chain, logistics, or 3PL management.
• Fluent in English and Malay.
• Intermediate to advanced proficiency in Microsoft Office.

Responsibilities

• Support logistics operations and ensure compliance with shipping regulations.
• Monitor and manage inventory levels to meet targets.
• Collaborate with teams for effective S&OP processes.

Skills

Interpersonal skills

Data analysis

Proficient in Microsoft Excel

Customer-focused

Education

Bachelor’s degree in business administration

Tools

Oracle ERP

SAP ERP

Job description

The Assistant Operations Manager supports the SEA Distribution & Customer Service Manager in overseeing logistics operations and third‑party logistics (3PL) providers in Malaysia. This role ensures timely and compliant inbound shipments, accurate inventory control, and effective Sales and Operations Planning (S&OP). The incumbent will drive operational excellence, resolve logistics issues, and contribute to continuous improvement initiatives across warehousing, delivery, and inventory management.

Responsibilities

• Logistics Operations
  • Monitor purchase orders and coordinate with global planning and shipping teams for timely inbound shipments.
  • Resolve shipping‑related issues with freight forwarders.
  • Ensure accuracy of Advanced Shipping Notices (ASN) and shipping documentation.
  • Liaise with customs brokers to ensure compliance with local customs regulations.
  • Coordinate with 3PLs for timely receipt of shipments and resolve operational/system issues.
  • Manage 3PL relationships and drive cost reduction and service improvement initiatives.
  • Reconcile inventory between internal systems (Oracle) and 3PL Warehouse Management Systems (WMS).
  • Ensure compliance with Regulatory Affairs and Quality Assurance (RAQA) requirements.
• Inventory Management
  • Maintain optimal inventory levels of finished goods to meet Customer Service and Days on Hand (DOH) targets.
  • Monitor and follow up on backorders and stock replenishment.
  • Perform month‑end inventory reporting and reconciliation with Finance.
• S&OP Planning
  • Support S&OP processes including data analysis, forecasting, and KPI tracking.
  • Collaborate with commercial teams to incorporate marketing plans into demand forecasts.
  • Analyze inventory gaps and coordinate with global planning teams to meet targets.
  • Identify and execute strategies together with sales team for excess or slow‑moving inventory.
  • Prepare distribution networks for new product launches, packaging changes, and product discontinuations.
• Documents & Data Maintenance & Enhancements
  • Prepare and analyze weekly/monthly operational reports to enhance efficiency.
  • Monitor 3PL KPIs and implement corrective actions as needed.
  • Drive continuous improvement initiatives to elevate service levels.
  • Create and update SOPs and work instructions for logistics processes.
  • Support budgeting, forecasting, and OPEX management.
  • Maintain Oracle data for product and customer master records.
  • Collaborate with IT teams for system testing, troubleshooting, and enhancements.
  • Lead vendor RFQ/RFP processes when required.

Travel: Once a week visit to 3PL (Shah Alam) to understand warehouse operations.

Qualifications

Knowledge, Skills and Abilities:

• Strong interpersonal and communication skills (written and verbal).
• Proficient in logistics operations and inventory control.
• Skilled in data analysis and process mapping.
• Intermediate to advanced proficiency in Microsoft Excel, Word, PowerPoint, and Visio.
• Fluent in English and Malay.
• Team‑oriented, customer‑focused, and able to perform under pressure.
• Office‑based role with prolonged computer use.
• Occasional evening conference calls with UK/US stakeholders.

Experience:

• Minimum 5 years of experience in supply chain, logistics, or 3PL management.
• Experience in S&OP or demand planning is an advantage.
• Familiarity with Oracle or SAP ERP systems is preferred.

Education:

• Bachelor’s degree in business administration, Supply Chain, Operations Management, or related field.
• Equivalent experience may be considered.

Job Info

• Job Identification 9290
• Job Category Supply Chain
• Posting Date 11/13/2025, 07:12 AM
• Job Schedule Full time