Assistant Operation Manager

Always Marketing (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading marketing firm in Kuala Lumpur is seeking an experienced Assistant Operations Manager. This role involves supporting the Operations Manager in strategizing and implementing effective operational procedures. Responsibilities include managing field operations, ensuring KPIs are met, and providing leadership to the team. The ideal candidate should have at least 3 years in the FMCG industry and a strong proficiency in Microsoft Office. This position offers a dynamic work environment and requires the ability to work under pressure.

Qualifications

• At least 3 years of work experience in the FMCG industry.
• Experience in handling daily operational issues.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Support the Operations Manager in strategizing and implementing effective procedures.
• Manage field operations and ensure project KPIs are met.
• Provide leadership, motivation, direction, and support to the team.

Skills

Computer proficiency in Microsoft Office

Strong organizational skills

Ability to multitask

Leadership

Results-oriented mindset

Education

SPM / Diploma / Advance Diploma / Bachelor's Degree in business administration or operations management

Job description

Duties and Responsibilities

The role of Assistant Operations Manager involves in supporting the Operations Manager in strategizing, implementing, and maintaining effective procedures for team to work effectively & independently.

Summary of Principal Job Responsibility & Specific Job Duties and Responsibilities

• Managing field operations, deployment & execution are delivered effectively (Operational Excellent)
• Setting, communicating, and maintaining timelines and priorities on every project
• Communicating, maintaining, and developing client, store buyer, sales team relationship
• Providing leadership, motivation, direction, and support to the team
• Attend monthly / quarterly project review
• Ensure all activation is done according to plan from start to finish according to requirements, target and objectives
• Propose suggestions to enhance the activation and event's success
• Assist OM in hiring of Field Operations personnel
• Coordinate / supervise on all operational matters
• Analyze the activation's performance & report feedbacks to OM & respective AP
• Ensure GL & FS KPI's expectation are met
• Ensure project KPI's and expectation are met
• Conduct outlet visit as plan
• Handle daily operational issues & attempt issues within 24 hours
• Retail AIM and Power BI support
• Coaches and counsel operations team to reflect company service standard operation procedures
• Evaluate & feedback outlet performance to be reported to OM & respective AP
• Making sure all operational activities & activation stay within the allocated budget

Academic Qualification(s)

Candidates must possess at least SPM / Diploma / Advance Diploma / Bachelor's Degree in business administration, operations management or equivalent.

Work Experience / Skills Requirement(s)

• At least 3 years of work experience in FMCG industry
• Computer proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience in handling daily operational issues
• Strong organizational skills including attention to detail ad multitasking skills
• Ability to work in a fast-paced environment and meet deadlines
• Able to lead by example, maintain good spirits and contribute team morale
• Results-oriented and able to work under pressureTaking Ownership of accounts and providing effective solutions to situations
• Possess own transport
• Able to work on weekends