Assistant Manager, Ventures – AEON Pet & Rocky Basecamp

AEON; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A retail company in Kuala Lumpur is seeking an Assistant Manager to support store operations and enhance customer experience. The successful candidate will monitor inventory, drive sales strategies, and assist in training staff while upholding operational standards. Applicants should have at least 3 years of relevant experience and a degree in a related field. This is an excellent opportunity to advance within a dynamic retail environment.

Qualifications

• Minimum 3 years in multi-site/store operations.
• Experience in retail floor leadership.
• Familiarity with accurate stock/cash handling.

Responsibilities

• Support the manager to monitor store operations.
• Ensure excellent customer service is provided.
• Coordinate inventory control with merchandising department.

Skills

Retail operations

Customer service

Inventory management

Merchandising

Training and mentoring

Education

Diploma or Bachelor’s degree in Business, Strategy, Marketing, Sport/Leisure Management, Animal Science

Tools

POS systems

CRM tools

Analytics software

Job description

Assistant Manager, Ventures – AEON Pet & Rocky Basecamp

Supporting the manager to monitor store operations, ensuring excellent customer service, and the establishment and maintenance of external relationships with key suppliers and vendors.

1. Merchandising & Promotion Execution: Maintain planograms, price integrity, promo signage, and end-gondola/feature tables. Track sell-through; flag slow movers; execute markdowns.
2. Inventory Control & Procurement Support: Coordinate with merchandising department on min/max levels, cycle counts; investigate variances. Monitor expiries and slow-moving stocks (pet supplies) and gear condition (climbing); ensure merchandising/operational compliance.
3. Operations & Customer Experience: Set and enforce SOPs (e.g. opening/closing, cash handling, cleaning, etc). Create service standards (e.g. greeting, issue resolution, NPS recovery).
4. Sales Growth & Commercial Strategy: Support the development and execution of strategies to drive sales. Assist in settling and achieving targets, ensuring key performance metrics are tracked and met.
5. Marketing & Campaigns: Set up and run campaigns (events, competitions, clinics, awareness days, etc); and monitor key performance metrics. Liaise with relevant cross-functional units for approvals and on-ground logistics.
6. Reporting & Admin: Promptly update trackers and dashboards; maintain issue and action logs.
7. People & Training: Support the manager in conducting on-the-job training (e.g. service basics, upsell scripts, safety routines). Mentor high-potential operations team members; coordinate periodic refreshers (where applicable).
8. Other: Any other supplementary support/tasks assigned by the Manager and/or Head of Ventures.
9. Additional responsibilities:
   • Retail & Inventory Management System
   • Basic merchandising and visual standards
   • Digital basics: listing/booking updates, social posting, responding to reviews
   • Safety/welfare routines; incident reporting; equipment/tool maintenance
   • Event operations; vendor/contract coordination

JOB REQUIREMENTS:

• Education: Diploma or Bachelor’s degree in Business, Strategy, Marketing, Sport/Leisure Management, Animal Science, or related field.
• Internal progression: Strong internal staff/leads are encouraged; completion of internal SOP/safety/welfare modules is recognized.
• Experience: Minimum 3 years in multi-site/store operations, retail floor leadership, or evidence of accurate stock/cash handling, promo execution, and vendor/customer.
• Good To Have: First aid/CPR; basic climbing certification; animal welfare; event execution; content creation experience; exposure to POS/CRM/BI/Analytics tools.