Assistant Manager, Quality & Patient Safety

UKM Specialist Centre Sdn. Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A healthcare facility in Malaysia is seeking an Assistant Manager for Quality & Patient Safety. The role involves overseeing the implementation of safety policies, conducting audits, and ensuring compliance with healthcare regulations. Candidates should hold a Bachelor's Degree in a healthcare discipline and possess 3-5 years of relevant experience. Strong communication, analytical, and problem-solving skills are essential. The position offers opportunities to lead quality assurance initiatives and engage in strategic planning.

Qualifications

• Minimum 3-5 years relevant experience in quality and patient safety.
• Good knowledge in accreditation standards and quality improvement methodologies.
• Ability to conduct audits and lead safety initiatives.

Responsibilities

• Oversee implementation of safety policies and emergency preparedness.
• Conduct internal audits and compliance reviews.
• Prepare reports for Quality & Patient Safety committees.

Skills

Effective communication

Analytical skills

Problem-solving skills

Interpersonal skills

Education

Bachelor’s Degree in any healthcare discipline

Job description

ASSISTANT MANAGER, QUALITY & PATIENT SAFETY

• Oversee implementation of hospital safety and security policies, including workplace safety, patient safety, and emergency preparedness.
• Coordinate safety inspections, drills, and risk assessments.
• Ensure compliance with safety standards such as Fire Safety, OSH requirements, and Infection Prevention & Control elements.
• Liaise with security service providers and internal stakeholders to address safety concerns or incidents.
• Monitor compliance with national healthcare regulations, MOH guidelines, and accreditation standards.
• Conduct internal audits and compliance reviews, ensuring timely corrective and preventive actions (CAPA).
• Maintain documentation and evidence required for audits, licensing, and accreditation.
• Manage all activities related to hospital licensing and permit renewals.
• Prepare and submit required documents, reports, and notifications to relevant authorities.
• Track expiry dates for licenses, certifications, and ensure timely renewals for facility, equipment, and regulated roles.
• Support implementation of hospital quality assurance programs, including KPI monitoring, clinical audits, and performance improvement projects.
• Analyse quality indicators and prepare monthly or quarterly reporting for management review.
• Facilitate staff training on quality standards, patient safety practices, and compliance requirements.
• Coordinate with departments to ensure adherence to policies, SOPs, and best practices.
• Lead incident reporting processes, including investigation, RCA (Root Cause Analysis), and follow-up of corrective actions.
• Maintain the hospital risk register and support risk assessment activities.
• Provide recommendations to reduce clinical and non-clinical risks.
• Support emergency preparedness and business continuity planning.
• Assist the Head of Department in planning, policy development, and strategic quality initiatives.
• Prepare reports, presentations, and documentation for Quality & Patient Safety committees.
• Coordinate meetings, training sessions, and interdepartmental engagement on quality and safety matters.
• Supervise and guide team members within the Quality & Patient Safety unit.
• Perform any other duties as assigned and/or directed.

Requirements

• Bachelor’s Degree in any healthcare discipline. Clinical background is an advantage.
• Minimum 3-5 years relevant experience in this job field.
• Good knowledge in Statistical Process Management, accreditation standards, MOH regulations, and quality improvement methodologies.
• Effective communication, training and interpersonal skills.
• Strong analytical, communication, and problem‑solving skills.
• Ability to conduct audits, manage documentation, and lead safety initiatives.
• Communicate well in English and Bahasa Malaysia (oral and written).