Assistant Manager Quality Monitoring

Malaysian Communication and Multimedia Commission (MCMC); Sepang; On-site; MYR 80,000 - 100,000; Full time

Job summary

A national regulatory authority in Malaysia is seeking an Assistant Manager for Quality Monitoring to lead compliance frameworks on quality services in telecommunications. The ideal candidate will have a BSc in Electrical/Electronic Engineering, with over 10 years of experience in the field and at least 5 years in quality monitoring. Responsibilities include managing approval processes, enforcing compliance actions, and analyzing tribunal cases. Candidates should be ready to work in Cyberjaya.

Qualifications

• Minimum 10 years of experience in Electrical/Electronic Engineering field.
• At least 5 years of experience in quality monitoring and enforcement activities.
• Very familiar with QoS measurement system.

Responsibilities

• Review and manage approval of Commission Direction.
• Monitor and enforce civil penalty action against non-compliance.
• Analyze appeal tribunal cases to achieve compliance frameworks.

Skills

Quality monitoring

Analytical thinking

Project management

Leadership

Integrity

Education

BSc. in Electrical/Electronic Engineering

Job description

Assistant Manager, Quality Monitoring (MSQoS)

Malaysian Communication and Multimedia Commission (MCMC) – Sepang, Selangor

Lead, guide and manage compliance frameworks on Mandatory Standard for Quality of Service (MSQoS) on Public Cellular Service (PCS), Wireless Broadband Access Service (BAS) and Wired BAS to ensure high quality of service delivered by the telecommunication service providers.

Job Responsibilities

• Review and manage approval of Commission Direction to ensure timely resolution of MSQoS non-compliances;
• Monitor and enforce civil penalty action against telecommunication service provider who failed to comply with Commission Direction to ensure the public enjoys a satisfactory level of services;
• Analyze and review appeal tribunal cases filed by telecommunication service provider to achieve undisputed compliance frameworks;
• Monitor and manage MSQoS database not limited to compliance of Commission Direction and audit results for PCS, Wireless BAS and Wired BAS to ensure the latest data made available for top management and internal stakeholders;
• Monitor and review Standard Operating Procedure (SOP) for department and state offices to achieve effective QoS complaint investigation, accurate monitoring, consistent measurement procedures;
• Manage and monitor department's budget to ensure allocated CAPEX funds are utilized timely as projects progress and approved OPEX funds are always sufficient throughout the year; and
• Review and implement Business Continuity Management within the department to ensure essential roles run smoothly in the event of mishap

Qualifications & Work Experience

• Candidate must possess at least a BSc. in Electrical/Electronic Engineering from reputable university;
• Prefer candidate who are registered to Board of Engineer Malaysia (BEM);
• Minimum 10 years of experience in Electrical/Electronic Engineering field;
• At least 5 years of experience in quality monitoring and enforcement activities;
• Radio frequency related activities either in telecommunication or broadcasting industry
• Very familiar with QoS measurement system
• In-depth knowledge on Communications and Multimedia Act 1998, Spectrum Regulations 2000, Technical Standard Regulation 2000, Spectrum Plan, Standard Radio System Plan (SRSP) and Class Assignment
• Complaint and stakeholder management
• Compliance and enforcement administration
• Project management and strategic negotiation
• Other skill in Electrical, Electronic, Telecommunication, System network, Radio propagation, Spectrum management, Spectrum monitoring, Spectrum engineering, Technical analysis
• Teamwork and collaboration
• Achievement orientation
• Analytical thinking
• Quality and compliance
• Integrity
• Leadership and developing others

Candidate must be willing to work in Cyberjaya.

Permanent position with six-month probation period

Permanent position with six-month probation period

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .