Assistant Manager Quality Monitoring

Malaysian Communications and Multimedia Commission; Cyberjaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A regulatory body in telecommunications is seeking a qualified individual to lead and manage compliance frameworks to ensure high-quality service in Cyberjaya. The candidate should possess a BSc. in Electrical/Electronic Engineering with at least 10 years of experience in the field, including 5 years in quality monitoring. Responsibilities include overseeing compliance, managing budgets, and ensuring effective quality service investigations. This is a permanent position with a six-month probation period.

Qualifications

• Minimum 10 years of experience in Electrical/Electronic Engineering field.
• At least 5 years of experience in quality monitoring and enforcement activities.
• In-depth knowledge on Communications and Multimedia Act 1998 and related regulations.

Responsibilities

• Review and manage approval of Commission Direction to ensure compliance.
• Monitor civil penalty actions against non-compliant telecommunication service providers.
• Manage the department's budget to ensure timely use of CAPEX funds.

Skills

Leadership

Analytical thinking

Project management

Quality and compliance

Teamwork and collaboration

Education

BSc. in Electrical/Electronic Engineering

Job description

Lead, guide and manage compliance frameworks on Mandatory Standard for Quality of Service (MSQoS) on Public Cellular Service (PCS), Wireless Broadband Access Service (BAS) and Wired BAS to ensure high quality of service delivered by the telecommunication service providers.

Job Responsibilities

• Review and manage approval of Commission Direction to ensure timely resolution of MSQoS non-compliances;
• Monitor and enforce civil penalty action against telecommunication service providers who failed to comply with Commission Direction to ensure the public enjoys a satisfactory level of services;
• Analyze and review appeal tribunal cases filed by telecommunication service providers to achieve undisputed compliance frameworks;
• Monitor and manage MSQoS database including compliance with Commission Direction and audit results for PCS, Wireless BAS and Wired BAS to ensure the latest data is available for top management and internal stakeholders;
• Monitor and review Standard Operating Procedure (SOP) for the department and state offices to achieve effective QoS complaint investigation, accurate monitoring, and consistent measurement procedures;
• Manage and monitor the department's budget to ensure allocated CAPEX funds are utilized timely as projects progress and approved OPEX funds are always sufficient throughout the year;
• Review and implement Business Continuity Management within the department to ensure essential roles run smoothly in the event of mishap.

Qualifications & Work Experience

• Candidate must possess at least a BSc. in Electrical/Electronic Engineering from a reputable university;
• Prefer candidate who is registered to Board of Engineers Malaysia (BEM);
• Minimum 10 years of experience in Electrical/Electronic Engineering field;
• At least 5 years of experience in quality monitoring and enforcement activities;
• Radio frequency related activities either in telecommunications or broadcasting industry;
• Very familiar with QoS measurement systems;
• In-depth knowledge on Communications and Multimedia Act 1998, Spectrum Regulations 2000, Technical Standard Regulation 2000, Spectrum Plan, Standard Radio System Plan (SRSP) and Class Assignment;
• Complaint and stakeholder management;
• Compliance and enforcement administration;
• Project management and strategic negotiation;
• Other skills in Electrical, Electronic, Telecommunication, System networking, Radio propagation, Spectrum management, Spectrum monitoring, Spectrum engineering, Technical analysis;
• Teamwork and collaboration;
• Achievement orientation;
• Analytical thinking;
• Quality and compliance;
• Integrity;
• Leadership and developing others;
• Candidate must be willing to work in Cyberjaya;
• Permanent position with six-month probation period.

Application questions

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Are you willing to undergo a pre-employment background check?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a Quality Standards Specialist?
• How many years' experience do you have as a Quality Assurance and Standards Analyst?