Assistant Manager, Personal Loan

Alliance Bank Malaysia Berhad; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading bank in Malaysia is seeking a sales-driven professional to promote personal loan products and enhance customer engagement. The role requires excellent sales skills and a strong customer service background, with a minimum SPM qualification required. Candidates should have a passion for service excellence and a track record in sales.

Qualifications

• Minimum SPM qualification with 5 passes including Bahasa Malaysia.
• Preferably 1 year of banking experience.

Responsibilities

• Promoting personal loan products to customers.
• Cross sell credit life insurance & credit card.
• Handle customer inquiries and complaints effectively.

Skills

Customer Care

Sales

Cross-Selling

Education

SPM Qualification

Job description

Job Responsibilities

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate , plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes.
  
  

Job Requirements

• Experienced in sales and customer service environment with strong customer care culture
• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia
• Preferably 1 year of banking experience.