Assistant Manager Operations

Private Advertiser; Johor Bahru; On-site; MYR 45,000 - 60,000; Full time

Job summary

A private organization in Johor Bahru is seeking an experienced Assistant Operations Manager/Senior Operations Executive to manage Ferry Terminal operations. The role includes overseeing daily operational activities, coordinating with government agencies, and ensuring compliance with safety standards. The ideal candidate holds a diploma and has at least 2 years of relevant experience, strong leadership skills, and communication abilities in English and Bahasa Malaysia. This position is essential for maintaining efficient terminal operations.

Qualifications

• Minimum of 2 years of relevant working experience.
• Strong leadership and supervisory skills.
• Hands-on and results-oriented approach.

Responsibilities

• Manage and coordinate Ferry Terminal operations.
• Oversee daily activities of the Operations Department.
• Act as liaison with government agencies.

Skills

Leadership skills

Communication skills

Proactive approach

Knowledge of Ferry Terminal Management

Bilingual (English and Bahasa Malaysia)

Education

Diploma or Certificate in a related field

Job description

Assistant Operations Manager / Senior Operations Executive

Duties & Responsibilities

• Manage, coordinate, and implement effective control of Ferry Terminal operations using existing facilities and manpower.
• Oversee and manage daily operational activities of the Operations Department.
• Monitor all aspects of terminal operations, including proposing upgrades to infrastructure and facilities.
• Coordinate passenger flow processes at all terminal counters, including those operated by government agencies.
• Act as the main liaison with government agencies on terminal operational matters.
• Possess thorough knowledge of all operational sections and provide accurate information to customers when required.
• Monitor and manage operational licenses with relevant authorities and letters of undertaking related to ticketing, terminal, and shipping operations.
• Maintain records and follow up on Maintenance Request Forms, quotations, agreements, and contracts related to the Operations Department.
• Compile and maintain ISPS Code training programs and reports to ensure passenger safety and security during arrival and departure.
• Control and monitor customer and ferry operator credit usage and aging.
• Prepare weekly and monthly Situation Reports (SITREP) for terminal operations.
• Monitor actual expenses and sales against the approved budget and optimize operational costs through efficient resource management.
• Prepare all operational documentation to ensure smooth terminal, luggage handling, berthing, and shipping operations in accordance with company policies.
• Maintain and update the Operations Fixed Asset status report.
• Verify and ensure all tasks performed by assistants are completed accurately and on time.

Requirements

• Diploma or Certificate in a related field or equivalent qualification.
• Minimum of 2 years of relevant working experience.
• Knowledge of Ferry Terminal Management and operations.
• Strong leadership and supervisory skills.
• Good command of written and spoken English and Bahasa Malaysia.
• Excellent interpersonal and communication skills.
• Hands-on, proactive, and results-oriented approach to work oriented.