Assistant Manager Medical Affairs and Quality

IHH HEALTHCARE MALAYSIA; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading healthcare provider in Kuala Lumpur seeks a qualified professional to manage clinical safety and risk across hospitals. Responsibilities include supporting the incident report system, managing audits, and facilitating stakeholder collaborations. Candidates must hold a degree in a medical-related field and have at least 5 years of experience. Excellent communication and strong management skills are essential for this role aimed at enhancing quality and safety standards across the organization.

Qualifications

• At least 5 years of experience in a relevant role.
• Demonstrate an analytical and detail-oriented approach.

Responsibilities

• Support overall Riskman Incident Report System and improve quality of incident reports.
• Review SE/SRE/SAC 1 cases and ensure appropriate investigations.
• Assist in internal quality audits and clinical audits.
• Promote safety culture and interdisciplinary collaboration.

Skills

Good communication skills

Strong management skills

Conflict resolution skills

Analytical skills

Detail-oriented

Education

Degree in medical-related field

Job description

Key Accountabilities

Clinical Safety and Risk Management

Support overall Riskman Incident Report System

• Improve Quality of Incident Reports (Input, Output, Classification, and Reporting rates)
• Analyse incident report data for prevalent issues and drive mitigation
• Provide support to ensure seamless end-user experience including any training required.
• Identify country wide quality improvement opportunities.

Review all reported SE/SRE/SAC 1 cases for IHH Malaysia hospital

• Review all reported SE/SRE/SAC 1 cases ensuring appropriate investigation and action plans
• Ensure lessons from SE/SRE/SAC 1 are shared interhospital.
• Provide support for high impact / high risk case reviews

Accreditation and Audits

• Involve and assist in Internal Quality Audits and Clinical Audits
• Identify Hospital risk areas and highlight for effective IQA and CA
• Conduct regular e-Hir Audits for all IHH MY Hospitals

Cross Learning and Organizational Learning Initiatives

• Secretariat for Quality Improvement and Patient Safety Forum
• Champion for annual Patient Safety Celebration and Awareness Campaign – countrywide
• Champion for the annual Quality Improvement Project Competition and submissions
• CQIF and CQC Learnings communication and dissemination

Stakeholder Management Assistance & Support

• Timely Group and authority submissions
• Promote Intradepartmental and multidisciplinary collaborations and discussions.
• Promote a strong Safety Culture balanced upon a Just system with inclusivity of various stakeholders.
• Involve and contribute to any departmental events
• Involve and contribute for IHH MY Clinical Governance and Advisory Committee

Qualifications & Experience

• Degree in medical-related field
• At least 5 years’ experience
• Good communication skills
• Possess strong management and conflict resolution skillsDemonstrate an analytical and detail-oriented approach