Assistant Manager Maintenance Support

Mynews; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A retail company in Kuala Lumpur seeks a Maintenance Coordinator to oversee outlet maintenance and ensure compliance with standards. Responsibilities include coordinating maintenance activities, managing vendor performance, and supporting budget tracking. The ideal candidate will possess a degree in Engineering or Facilities Management with 3–6 years of experience in retail maintenance. Applicants should have strong problem-solving and communication skills, and be willing to travel frequently to various outlets.

Qualifications

• Minimum 3–6 years of experience in retail outlet maintenance or facilities support.
• Experience handling multi-site retail operations is preferred.
• Knowledge of refrigeration, HVAC, and basic M&E systems.

Responsibilities

• Coordinate preventive and corrective maintenance for retail outlets.
• Liaise with vendors for repairs and monitor their performance.
• Assist in tracking outlet maintenance expenses against budgets.
• Support implementation of preventive maintenance schedules.
• Ensure compliance with safety and store standards.
• Prepare maintenance reports and recommend improvements.
• Work with other departments for outlet performance support.

Skills

Strong coordination skills

Problem-solving abilities

Time management skills

Vendor management

Cost control

Good communication skills

Proficient in MS Office

Education

Diploma / Degree in Engineering, Facilities Management, or related discipline

Tools

CMMS

Job description

Duties & Responsibilities

Job summary: To support the smooth operation of retail outlets by coordinating timely and cost-effective maintenance services, ensuring all store facilities and equipment are safe, functional, and compliant, while minimizing disruption to daily store operations.

Key Responsibilities:

1. Retail Outlet Maintenance Support

• Coordinate preventive and corrective maintenance for retail outlets, including M&E systems, refrigeration, air-conditioning, lighting, plumbing, and store fixtures.
• Ensure prompt response and resolution of store maintenance requests and breakdowns.
• Act as PIC for assigned outlets or regions and support store teams on maintenance-related matters.
• Conduct regular outlet inspections to identify defects, safety risks, and improvement opportunities.

2. Vendor & Contractor Coordination

• Liaise with approved vendors and contractors for repair, servicing, and emergency works.
• Monitor vendor performance, workmanship quality, SLA adherence, and safety compliance.
• Support sourcing of quotations, cost comparisons, and job recommendations for approval.

3. Cost Control & Budget Monitoring

• Assist in tracking outlet maintenance expenses and ensuring works are within approved budgets.
• Support cost optimization initiatives through preventive maintenance and better vendor management.
• Verify job completion, supporting documents, and invoices prior to submission for approval.

4. Preventive Maintenance & Asset Tracking

• Support implementation and compliance of preventive maintenance schedules for outlets.
• Maintain accurate maintenance records, asset registers, and equipment service history.
• Assist in asset tagging, condition assessment, and replacement planning for retail equipment.

5. Compliance, Safety & Store Standards

• Ensure maintenance works comply with company standards, statutory requirements, and mall / landlord regulations.
• Enforce safe work practices and proper permit requirements for contractors at outlets.
• Support internal audits, safety inspections, and corrective action follow-ups.

6. Reporting & Continuous Improvement

• Prepare and update maintenance reports such as breakdown trends, vendor performance, and PM compliance.
• Analyze recurring outlet issues and recommend corrective and preventive measures.
• Support standardization of maintenance processes and best practices across outlets.

7. Cross-Functional Coordination

• Work closely with Store Operations, Projects, Supply Chain, and Finance teams to support outlet performance.
• Support new outlet openings, store renovations, and handover processes from Projects to Maintenance.

Job Requirements

Education & Experience

• Diploma / Degree in Engineering, Facilities Management, or related discipline.
• Minimum 3–6 years of experience in retail outlet maintenance or facilities support.
• Experience handling multi-site retail operations is preferred.
• Knowledge of retail outlet facilities, refrigeration, HVAC, and basic M&E systems.

Skills & Competencies

• Strong coordination, problem-solving, and time management skills.
• Vendor management and cost control experience.
• Good communication skills to engage store teams and landlords.
• Proficient in MS Office; CMMS experience is an advantage.

Personal Attributes

• Hands-on, responsive, and service-oriented.
• Able to handle urgent breakdowns and work under pressure.
• Willing to travel frequently to retail outlets.