Assistant Manager, Health Claims

Great Eastern; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading insurance company in Kuala Lumpur seeks a qualified claims supervisor to oversee claims handling, ensure compliance with regulatory standards, and maintain proper documentation. The ideal candidate will have a university degree and at least 5 years of experience in the insurance sector, demonstrating strong leadership skills and a commitment to integrity. This role involves direct interaction with clients and agents to ensure smooth processes and effective resolution of issues.

Qualifications

• Minimum 5 years experience in a life insurance company or large organization.
• Strong leadership skills and a high level of integrity are essential.
• Ability to handle business and regulatory compliance risks.

Responsibilities

• Access claims according to policy terms and conditions.
• Handle agents and client enquiries and complaints.
• Supervise and develop subordinates.
• Maintain documentation and update claims guidelines.

Skills

insurance industry knowledge

claims practice

good business communications

good analytical skills

leadership skill

Education

University Degree in any discipline, preferably in healthcare or insurance

Job description

Job Responsibilities and Qualifications

• Access claims in accordance with the policy terms and conditions
• Efficient claims handling to ensure meeting claims cycle time and paying accurately
• Handling agents & client enquiries and complaints
• Co-ordinate with other branches to ensure smooth claims handling
• To attend to any other tasks assigned from time to time
• Compiling claims cycle time and statistic
• Supervising & development of subordinate.
• Establish, maintain and update proper documentation and update claim guideline/ policies/ processing
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlights any potential concerns /risks and proactively shares best risk management practices
• A University Degree in any discipline, preferably in healthcare or health administration or insurance related practise with min 5years experience in life insurance company or large organisation
• Skills required insurance industry knowledge, insurance products knowledge/feature, claims practice, good business communications, good analytical skills, leadership skill and etc
• High level of integrity, takes accountability of work and good attitude over teamwork
• Takes initiative to improve current state of things and adaptable to embrace new changes

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions
• Demonstrate high level of integrity and accountability
• Take initiative to drive improvements and embrace change
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively

Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.