Assistant Manager, Forwarding

PSA BDP; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading logistics company in Johor Bahru is seeking a candidate for a customer service role. The successful applicant will be responsible for managing day-to-day interactions with customers and vendors, performing administrative tasks, and ensuring the successful coordination and documentation of shipments. This role offers the opportunity to improve business processes and requires strong communication skills. Candidates will play a vital part in supporting a global logistics network and ensuring customer satisfaction.

Responsibilities

• Responsible for day-to-day customer service dealing with customers and vendors.
• Perform administrative and documentation functions.
• Improve existing business processes with immediate superior.
• Coordinate with vendors and customers on shipments.
• Prepare shipping documents like bill of lading and invoices.

Job description

Company Overview

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Job Responsibilities

• The candidate is responsible for the day-to-day customer service role dealing with customers, vendors and other BDP personnel located in offices/branches worldwide.
• The candidate is also required to perform administrative and documentation functions.
• Continuously improve on the existing business process and work closely with the immediate superior to ensure long-term success of the Company.
• Coordination with vendors and customers on shipment progress and delivery.
• Preparation of shipping documents e.g. bill of lading, COO, Arrival Notice, Pre-alert, invoice etc.