Assistant Manager, Customer Onboarding

AIA Hong Kong; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading insurance company in Kuala Lumpur seeks an experienced Actuary to assess complex insurance cases. Responsibilities include reviewing junior underwriters' recommendations and ensuring efficient service levels. Candidates should have a tertiary qualification in Medical Science and at least five years' experience in life insurance underwriting, showcasing strong communication and analytical skills.

Qualifications

• Minimum five years of experience in life insurance underwriting.
• Expertise in medical and financial underwriting and legal aspects.
• Proven ability to guide and support team development.

Responsibilities

• Assess and underwrite complex cases to achieve high settlement ratio.
• Review and approve cases recommended by junior underwriters.
• Maintain efficient turnaround times and service levels.

Skills

Interpersonal skills

Communication skills

Analytical skills

Education

Tertiary qualification in Medical Science or related field

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come.

If that interests you, read on.

About the Role

To review and underwrite complicated cases and achieve high settlement ratio. To evaluate and countersign cases recommended by the junior underwriter, to make prudent business-focused decisions effectively and timely. To ensure Turn-Around-Time and service level is efficiently managed.

Key Responsibilities

• Assess and underwrite complex cases to achieve a high settlement ratio.
• Review and approve cases recommended by junior underwriters, ensuring prudent, business-focused, and timely decision-making.
• Maintain efficient turnaround times and service levels to enhance operational effectiveness.
• Engage professionally with business partners and Life Planners, providing expert consultation and support.
• Offer technical guidance, propose solutions, and assist agents in finalizing cases.
• Deliver priority consultation and underwriting services for premier Life Planners.
• Conduct underwriting workshops, clinics, and roadshows to enhance knowledge sharing.
• Oversee compliance screening tasks and ensure adherence to regulatory and procedural requirements for the New Business Underwriting Department.
• Manage and resolve complaint cases with top-priority service and professionalism.
• Perform additional duties as assigned by Supervisors or the Head of Department to support operational needs.

Minimum Job Requirements

• A tertiary qualification in Medical Science or a related field is preferred.
• At least five years of experience in life insurance underwriting, with expertise in medical and financial underwriting and legal aspects of life insurance.
• Strong interpersonal and communication skills, with the ability to collaborate effectively across teams.
• Proven ability to provide clear guidance, share insights, and support team development.
• Ability to build trust and maintain strong professional relationships at all levels.
• A proactive mindset with the capacity to deliver high-quality work under pressure.
• Willingness to be based at one of our branch locations.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.