Assistant Manager, Content Moderation

Malaysian Communication and Multimedia Commission (MCMC); Sepang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A governmental communications body based in Cyberjaya is seeking a Director II for the Content Moderation Department. This role involves leading the monitoring of online content, developing strategic initiatives, and managing compliance with regulations. The ideal candidate has a Bachelor's degree and extensive experience in media technology and governance. Applicants should possess strong analytical skills and be ready to lead stakeholder interactions to optimize operational effectiveness.

Qualifications

• Bachelor’s degree required from a recognized university.
• 8-12 years of relevant work experience.
• Strong knowledge of technology, new media, and legal frameworks.

Responsibilities

• Lead proactive monitoring of key events to enhance awareness.
• Oversee content remediation processes efficiently.
• Develop comprehensive reports conveying quantitative analysis.
• Manage relationships with stakeholders for project feedback.

Skills

Technology and new media knowledge

Analytical thinking

Conflict management

Interpersonal skills

Time management

Critical thinking

Risk assessment

Governance

Quality standards and assurance

Microsoft Office proficiency

Education

Bachelor’s degree in Communication, Computer Science, Information Technology, Law or related field

Job description

Malaysian Communication and Multimedia Commission (MCMC) – Sepang, Selangor

The Director II of Content Moderation Department is responsible for leading, developing, strategizing and supervising the implementation of proactive monitoring and the administrative and management frameworks for analysing online content. This position is key in ensuring that the organization's objectives and directives, particularly in enhancing organizational vigilance, rapid response capabilities and effective reaction rates are achieved comprehensively.

Job Responsibilities

Proactive Monitoring

• Plan & lead proactive monitoring of key events and incidents to enhance organizational awareness, shortening response times, and increasing the efficiency of the reaction process;
• Monitor the comprehensive execution of first responder actions in response to potentially illegal or harmful content. Initiate First Information Reports (FIR) and coordinate the escalation of incidents to relevant internal and external teams for further action;
• Oversee the submission and resubmission processes for content removal and website blocking to ensure that these processes are efficient, timely, and in compliance with relevant laws and regulations;

Social Media Analytics

• Consistently focus on the development and enhancements of tools, solutions, methodologies, processes, and capabilities, to bolster the operation and efficiency of the CMOD;
• Evaluate and strategize digital assets and platform functionalities in specific given projects, aiming to proactively identify any undetected misuse or abuse. This is achieved by utilizing internal data, harnessing open‑source intelligence and leveraging insights from third‑party entities;

Reporting and Statistics

• Contribute insights to the strategic planning and development, maintaining and disseminating notes, records and reports to the executive and management team. This ensures enhanced strategic planning activities, for more effective and efficient implementation of tasks;
• Develop and construct comprehensive reports and/or dashboards that succinctly convey quantitative analysis related to content consumption, metadata, and strategic initiatives, enabling informed decision‑making and strategy optimization;

Case Management Activities

• Lead relationships with internal and external stakeholders; handle regular project meetings and cross functional meetings with internal teams as well as other LEAs and Ministries to provide statistics and feedback on content and sentiment analysis;
• Lead mitigation within reasonable definitions any fraud, scams, or otherwise illegal activity occurring on UGC platforms;
• Devise and recommend the standards and implement methodologies and processes to maintain a source of truth for reporting and analytics purpose;
• Continuously collaborate on effective execution strategies, monitor progress, communicate outcomes, and oversee the management and development of reporting staff;

Qualifications and Work Experience

• Candidate must possess a Bachelor’s degree in Communication, Computer Science, Information Technology, Law, or other related qualification from a recognized university;
• 8-12 years of working experience, with strong knowledge of technology and new media, as well as sound understanding of legal and regulatory frameworks;
• Emerging technology synthesis;
• Governance;
• Partnership management;
• Risk assessment and management;
• Quality standards and assurance;
• Microsoft Office;
• Resilience;
• Critical thinking;
• Analytical thinking;
• Interpersonal skills;
• Conflict management;
• Time management with sense of urgency;
• Confidence;
• Concern for order;

Additional Requirements

Candidate must be willing to work in Cyberjaya.