Assistant Manager Client Management

DKSH Group; Petaling Jaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global client management company located in Petaling Jaya is seeking an experienced Client Manager. You will lead and manage client accounts to ensure smooth business integration and drive client growth. Responsibilities include managing budgets, resolving client issues, and facilitating business opportunities. The ideal candidate should have a Bachelor's degree in Business Administration and demonstrate strong client management and analytical skills. Fluency in English and proficiency in office tools are essential.

Qualifications

• Bachelor’s degree in Business Administration or equivalent.
• Demonstrated understanding of clients' industry and products.
• Strong analytical background and statistical analysis knowledge.

Responsibilities

• Lead and manage client accounts to ensure business integration.
• Manage departmental budgets and costs efficiently.
• Facilitate and lead business integration for new clients.
• Monitor profit and loss to minimize costs and risks.
• Explore new business opportunities for existing clients.
• Resolve clients' operational issues and service complaints.
• Lead business communications and review meetings.
• Act as a gateway between clients and the company.

Skills

Client management and communication

Project management

Analytical skills

Fluency in English

Cultural sensitivity

Office productivity tools

Education

Bachelor’s degree in Business Administration

Tools

Excel

Word

PowerPoint

Job description

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Location: Petaling Jaya, MY, MY

Global Business Unit: CG

Job Function: Client Management

Requisition Number: 218947

Description:

Job Summary

Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients

General Responsibilities

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability
• Facilitate and lead business integration process for new clients to ensure smooth client integration
• Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk
• Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
• Take necessary actions to resolve clients' operational issues/service complaints
• Lead business communications and business review meetings with clients' management teams
• Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction
• Establish and maintain a proactive network of relationships between DKSH and clients

Functional Skills and Knowledge

• Demonstrate strong understanding of clients' industry/business/products
• Demonstrate strong client management and communication skills
• Proven project management skills
• Strong analytical background and knowledge of statistical analysis methods
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
• Demonstrate fluency in English, both written and spoken
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Education

Bachelor’s degree in Business Administration, or an equivalent degree
Scientific degree will be an added advantage for Technology and Performance Materials Business Units