Assistant Manager – Case Manager (English, Mandarin & Cantonese Language Support)

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT solutions provider in Kuala Lumpur is seeking a qualified individual to manage escalations and implement continuous improvement initiatives. The ideal candidate should hold a Diploma or Degree in Business or IT, have a minimum of 5 years of experience in IT & business intelligence, and possess fluency in English, Mandarin, and Cantonese. This role offers an attractive salary ranging from RM7,000 to RM10,000 along with performance-related bonuses and benefits.

Benefits

Performance-related bonus

15 days annual leave

14 days medical leave

Medical and hospitalization coverage

Qualifications

• Minimum 5 years' experience in IT & business intelligence or 2 to 5 years.
• Ability to work in a fast moving, dynamic work environment.

Responsibilities

• Coordinate the resolution of escalations directly with the business.
• Execute improvement opportunities within stakeholders.
• Provide ad-hoc solutions to business needs.
• Standby after office hours for escalations from other regions.

Skills

Fluency in English

Fluency in Mandarin

Fluency in Cantonese

Project Management

MS Office proficiency

Strategic thinking

Excellent communication

IT & business intelligence experience

Education

Diploma/Degree in Business or IT

Job description

Responsibilities

• To coordinate the resolution of all escalations. Accountable for directly working with the business to assist in all case escalations.
• Identify and execute robust and continuous improvement opportunities within the stakeholders.
• Closely interact with business and provide ad-hoc solutions to their solution needs.
• Require to standby after office hours to manage escalation from other continents and regions.

Qualifications

• Diploma/Degree holder or an equivalent professional qualification preferably in Business, Information System, IT.
• Minimum 5 years\' experience in IT & business intelligence or 2 to 5 years.
• Fluency in both written and spoken English, Mandarin & Cantonese.
• Proficient in MS Office and PC applications.
• Good Project Management skills.
• Ability to think strategically.
• Excellent communication.
• Knowledge of computers and relevant software applications.
• Ability to work in a fast moving, dynamic work environment.

The Package

• Attractive Salary (RM7,000 – RM10,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.
• Working Location: Kuala Lumpur.