Assistant Manager, Business Analyst & UAT

AIA Shared Services; Sepang; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading financial services company in Malaysia is seeking an Assistant Manager for Business Analyst & UAT role. This position involves leading functional teams, ensuring high-quality delivery of projects, and integrating AI tools into business analysis. The ideal candidate will manage resources, mentor staff, and promote process improvements while collaborating with business partners. This role offers an opportunity to work in a dynamic environment and drive continuous development within the team.

Qualifications

• Proven experience in business analysis and UAT leadership.
• Strong analytical and problem-solving skills.
• Experience with AI tools and frameworks.

Responsibilities

• Lead functional teams in business analysis and UAT.
• Identify improvement opportunities and risks.
• Oversee resource planning and execution governance.
• Mentor and guide staff to enhance capabilities.
• Facilitate change management processes.

Skills

Business Analysis

UAT Leadership

AI Tools Application

Stakeholder Management

Process Improvement

Job description

Assistant Manager, Business Analyst & UAT

Lead the functional team of Business Analysts and UAT Testers, supervising the implementation of different operations initiatives and projects with visionary and innovative solutions.

Lead the UAT and Business Analysis function and ensure high-quality delivery of initiatives, enhancements and BAU support.

Analyze operations and continuously identify improvement opportunities, risks and recommendations to enhance service quality.

Provide technical and strategic guidance to stakeholders, aligning processes and models with operational nuances.

Ensure UAT standards, procedures and documentation are established, maintained and followed across all projects.

Collaborate closely with Business Partners, Technology, Regional and Group teams to resolve issues and ensure smooth execution.

Apply AI tools and emerging AI capabilities in business analysis and UAT work, including exploration of AI agents for requirement interpretation, scenario validation and test execution.

Co‑designing an AI upskilling pathway with L&D to develop AI‑aware testers and explainability validators.

Oversee resource planning, task allocation and execution governance with effective prioritization and delivery ownership.

Conduct reviews on deliverables, test results, plan vs actual performance and quality outcomes including issue resolution and escalation.

Lead UAT planning, environment readiness, data preparation and sign‑off activities to meet project requirements and quality gates.

Facilitate change management and act as a reliable single point of contact for internal and external stakeholders.

Mentor and guide staff, assess capabilities, design development plans and support a structured onboarding and learning culture.

Maintain accurate reports, dashboards and status updates for stakeholders, including performance against SLAs.

Promote structured templates, process standardization and continuous improvement initiatives.

Drive engagement activities to sustain morale, collaboration and team ownership.