Assistant Manager, Branch Operation

CARSOME; Putrajaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading automotive company in Malaysia is seeking an experienced Branch Operations Manager to oversee administrative matters at the Experience Center. You will develop strategies for operational improvement, monitor loan processing, and manage your team effectively. Candidates should hold a relevant degree and have 3-4 years of experience, preferably in the banking industry. Strong organizational and communication skills are essential for this role, which offers opportunities for professional growth.

Qualifications

• 3-4 years of related working experience.
• Experience in HP banking industry is preferred.
• Able to work independently with minimal supervision.

Responsibilities

• Develop strategies for Branch Operation process improvement.
• Track Customer’s Orders and ensure delivery.
• Monitor In-Processing activities from Loan Applications to Disbursements.
• Train Branch Support Admins (BSA) to meet TAT & SLA.
• Ensure data compliance and accuracy within CMS.
• Manage cash payments and bank settlements.

Skills

Proficient in Microsoft Office Applications

Good problem-solving skills

Attention to details

Ability to multitask

Good interpersonal skills

Good communication skills

Education

Bachelor's Degree or Professional Qualification in Accounting/Finance/Business/Economics

Job description

About You

You will be responsible for the administrative operational matters at your designated Experience Center whilst directly reporting to the Branch Manager and dotted line reporting to the Country Retail Operations. Your accountability encompasses managing your direct reports namely the Branch Support Admin [BSA] and not limited to co-support the retail operational aspects of the Experience Centers.

Your Day-to-Day

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customer’s Orders collectively together with CARSOME Consultants and Branch Support Admins to ensure their booking [both Online &Offline] translates to Delivery.
• Monitor and track the In-Processing activities from Loan Applications up until Disbursements.
• Train and develop Branch Support Admins [BSA] to perform their assigned tasks, meeting TAT & SLA throughout the booking activities.
• Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Support Admins [BSA].
• Liaise on Fleet movement for booked inventory between Experience Centers
• Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.
• Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank Settlements on FI/Banks Terminals.
• Ensure retail operation processes are executed and adhering to Retail SOP.
• CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]
• Prepare PR/PO for invoices charged by Panel Vendors to despatch to Finance Department.
• Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.
• Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals
• Advocate usage & tracking of Vouchers and CMS Discounts
• Perform E-Auto Transfers to complete Ownership Transfer when necessary.
• Ensure all reports required by Management are produced in timely & accurate manner.
• Involve in any other Company’s activities as assigned.

Your Know-How

• Bachelor's Degree or Professional Qualification in the relevant discipline
• (Accounting/Finance/Business/Economics)
• 3-4 years of related working experience
• Proficient in Microsoft Office Applications
• Able to work independently with minimal supervision.
• Good problem-solving skills and pay attention to details.
• Ability to multitask and work as a team to support staff and colleagues.
• Good interpersonal and communication skills
• Experience in HP banking industry