Assistant L&D Manager - Hilton Kuala Lumpur

Hilton Worldwide, Inc.; Sentral; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global hospitality company is seeking an Assistant Learning & Development Manager in Kuala Lumpur. The ideal candidate will have a university degree and at least 3 years of experience in the hotel industry, including 2 years in a management role. This position focuses on overseeing training programs, organizing rewards, and developing talent within the hotel. The role requires excellent communication skills in English and Chinese to enhance team member development and guest satisfaction.

Qualifications

• Minimum 3 years of related working experience in the hotel industry.
• At least 2 years of management experience in a training supervisory role.
• Knowledgeable of Learning & Development.

Responsibilities

• Coordinate and manage hotel training implementation.
• Assist the Director of HR in talent development.
• Update training notice board with relevant information.
• Organize reward and certification programs.

Skills

Excellent command of written and spoken English

Excellent command of written and spoken Chinese

Presentation skills

Coordination and organization

Ability to work under pressure

Education

University graduate

Job description

Job Description

Assistant L&D Manager - Hilton Kuala Lumpur (HOT0C5JQ)

Job Number

HOT0C5JQ

Work Locations

Hilton Kuala Lumpur Hotel
3 Jalan Stesen Sentral Kuala Lumpur 50470

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant Learning & Development Manager coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, implements systems that promote growth and development, ensuring that all promises to stakeholders are delivered. He / she assists the Director of Human Resources in creating an effective and efficient operation for the Training department.

What will I be doing?

As the Assistant Learning & Development Manager, you will be responsible for performing the following tasks to the highest standards:

• Update the training notice board with all information on the situation in and out of the hotel as well as training information.
• Assist the Director of HR to organize reward and certification programs.
• Organize reward and certification programs.
• Organize, in coordination with the Director of HR and Department Heads, approved cross trainings.
• Carry out talent programs according to brand standards.
• Assist to set up and maintain training and talent program policies.
• Develop plans to conduct needs analyses and in-house training on a regular basis.
• Develop tools and systems to ensure training and development programs meet hotel objectives.
• Ensure that training and development are integrated into business plans and budgets, and target goals are identified and monitored.
• Take part in the preparation and planning of the Training department’s goals and objectives.
• Assist to set up the talent program budget.
• Take part in team member performance reviews and set up development plans.
• Manage the planning and delivery of orientation programs.
• Offer support and advice on personal development plans to team members under your supervision.
• Implement appropriate management practices that provide team members with motivation and communication.
• Provide information as required regarding training records and attendance.
• Assist all departmental trainers if necessary, with trainings.
• Deal effectively with guests and workplace colleagues from a variety of cultures.
• Be aware of duty of care, and adhere to occupational health and safety legislations, policies and procedures.
• Adhere to the hotel’s security and emergency policies and procedures.
• Be familiar with property safety, current first aid and fire emergency procedures.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

• University graduate.
• Minimum 3 years of related working experience in the hotel industry.
• At least 2 years of management experience in a training supervisory or above role, in an international 5-star hotel.
• Excellent command of written and spoken English and Chinese to meet business needs.
• Knowledgeable of Learning & Development.
• Good presentation and teaching skills.
• Excellent coordination and organization ability.
• Willing to take challenges and work under pressure.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!