Assistant Key Account Manager

Oculus (M) Sdn Bhd; Seri Kembangan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading vision care company is seeking an Assistant Key Account Manager. This role involves promoting and selling a range of vision care products. Responsibilities include managing relationships with high-value customers, coordinating with key accounts, and compiling sales data. Candidates should have a diploma or degree, with 2–3 years of relevant sales experience, preferably in optical or FMCG sectors, along with strong communication skills and a customer service mindset.

Qualifications

• Minimum 2–3 years of experience in sales, preferably in optical, pharmaceutical, or FMCG sectors.
• Willingness to travel and work independently.
• Experience with cross-functional teams.

Responsibilities

• Promote and sell vision care products in the Key Account channel.
• Coordinate with Key Accounts to ensure timely product deliveries.
• Compile and analyze sales performance data.

Skills

Strong communication

Presentation and analytical skills

Customer service mindset

Ability to build trust

Education

Diploma / Degree in any field

Job description

The Assistant Key Account Manager is responsible morce for sales, development and growth of major key accounts in alignment with company sales processes, plans and objectives. This role is to promote and sell our range of vision care products, including contact lenses, lens care solutions and other eye health related services in Key Account (KA) channel to be based in Malaysia. The candidate will work together with the Head of Sales and Commercial Operations towalls develop Joint Business Plan (JBP) and Business Review (BR) to drive category and business growth with the key account customers. This role needs strong interpersonal skills, a passion for customer service, and experience in field sales or the optical industry.

Sales Strategy & Execution

• Coordinate with Key Accounts (both HQ and outlets) to ensure timely product deliveries, monitor product stock levels, and gather client order forecasts.
• Help identify and up-sell additional products or services (e.g., toric, multifocal lenses, lens care solutions, RGP and any other potential products).
• Support product demonstrations, workshops, and 처음 for eye-care professionals, focusing on fitting procedures, material selection, care instructions, and troubleshooting.
• Compile and analyze sales performance data, account metrics, and market trends to support strategic planning.
• Prepare client‑specific and internal reports to identify opportunities and document progress.

Customer Partnership Management

• Manage and grow relationships with high‑value and potential Key Account customers for long‑term partnership and growth.
• Ensure timely follow‑up, product training, and after‑sales support.
• Monitor customer satisfaction and resolve escalated issues.

Cross‑Functional Collaboration

• Work closely with marketing (e.g., promotional materials, product campaigns) and logistics (supply and inventory management).
• Liaise with regulatory and quality assurance teams regarding product labelling, registration, and professional guidelines.

Reporting & Coordination

• Timely submission on Sales Reports and feedback to Superiors on trade information.
• Prepare and submit weekly sales and collection reports.
• Coordinate with internal teams for order fulfilment and logistics.
• Participate in trade shows, exhibitions, and promotional events.
• Work closely with superior on sales forecasts and reports on weekly, monthly and long‑term basis.

Qualifications & Requirements

• Diploma / Degree in any field.
• Minimum 2–3 years of experience in sales, preferably in optical, pharmaceutical, or FMCG sectors.
• Strong communication, presentation and analytical skills.
• Work with cross‑functional teams.
• Willingness to travel and work independently.
• Strong customer service mindset and ability to build trust with key account owner, top‑level management, eye‑care professionals and other outlet frontliners.

Oculus (M) Sdn Bhd, is a subsidiary of Menicon group. Oculus is focused on the innovation and marketing of cosmetic lenses. Its core brands are Miru, FreshKon, Ocuviq, Flexcon. Menicon Co. Ltd. Japan (HQ), first and largest contact lens manufacturer founded by Mr Kyoichi Tanaka in 1951, and is now represented in over 80 countries. Menicon's goal is to deliver safe contact lenses worldwide, placing the highest priority on the eye health of our customers. Menicon is the only manufacturer in the world that is dedicated to all areas of contact lens‑related business including material development, lens designing and manufacturing of contact lenses and care solutions.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Assistant Key Account Manager?
• How many years of field sales experience do you have?
• How many years' experience do you have with forecasting for businesses?
• Are you willing to travel for this role when required?