Assistant IT Support Technician

BIAZA (British and Irish Association of Zoos and Aquariums); George Town; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A charity organization focused on ecosystems is seeking a full-time Assistant IT Support Technician in George Town. The role involves providing IT support to end users, troubleshooting devices, and aiding in the configuration of peripherals. Ideal candidates should have experience supporting users in a Microsoft environment. Enjoy a hybrid working model, 33 days of annual leave, and unique perks that support your well-being and professional growth.

Benefits

33 days annual leave

Free entry to wetland centres

Contributory pension scheme

Life Assurance of three times your salary

Qualifications

• Experience supporting a wide range of end users in a Microsoft network.
• Confidence in configuring and maintaining PCs, laptops, and peripherals.
• A good understanding of basic LAN and WAN network support techniques.

Responsibilities

• Assist in ensuring speedy resolution of 1st line Help Desk queries.
• Provide IT-related support to the WWT end-user community.
• Troubleshoot PCs, laptops, and peripherals.

Skills

Supporting end users

Configuring and maintaining PCs

Basic LAN and WAN network support

Strong communication skills

Tools

Microsoft Windows 11

Office 365

Job description

WWT Slimbridge (Centre)

Closing date for applications is: 5th Sep 2025

We have an exciting opportunity to join our IT team, helping to provide support to users across our locations.

This role will receive support and ongoing guidance from across the team to build on your experience, so keenness to learn and develop your skills is key.

You will ideally have experience of supporting a wide range of end users in a Microsoft network using Windows 11 and Office365. You must be confident in configuring and maintaining PCs, laptops, and associated peripherals, together with a good understanding of basic LAN and WAN network support techniques. Additionally, you should possess strong communication skills and be able to assist a wide range of users, often remotely, in a professional and polite manner.

This is a full-time position working 37.5 hours per week, Monday to Friday. Hybrid working will be considered once all training has been completed, following a successful probation period.

About You

As an Assistant IT Support Technician, you will:

• Assist in ensuring speedy resolution of 1st line Help Desk queries and change requests
• Provide IT-related support to the WWT end-user community.
• Play a key role in processing, configuring, and issuing new PCs, laptops, and associated peripherals to WWT requirements.
• Troubleshoot PCs, laptops, and peripherals and escalate to senior IT staff and/or third-party support where appropriate.
• Perform user account administration including creating/removing accounts and managing permissions.
• Keep relevant IT documentation updated.
• Assist other members of the IT team in their daily activities and IT projects.

Take a look at the full job description to find out more.

If you enjoy technology and have a passion for problem-solving, we would love to hear from you.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing or conducting ground-breaking research further afield, our team is second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which increases to 38 days after 5 years of service) – this includes bank holidays, and you have the flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary for peace of mind for your loved ones
• Independent personal, workplace, and financial advice from our Employee Assistance Programme

WWT is an equal opportunities employer, and all applications will be considered solely on merit.

BIAZA's office hours are 9 am – 5 pm, Monday to Friday. Contact outside of those times will get a response when we are next in the office.

If your enquiry is urgent and you need a response before the BIAZA office reopens, please call Jo Judge on 07593 580602. If you wish to reach one of our members, please contact them directly.

The British and Irish Association of Zoos and Aquariums is a charitable company limited by guarantee, registered in England and Wales, number 6789783. Registered Office: Regent’s Park, London NW1 4RY. Registered Charity Number: 1128168 and SC040783 (Scotland)