Assistant IT Manager

Hilton Worldwide, Inc.; Malacca City; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading global hospitality company is seeking an Assistant IT Manager to oversee IT management, enhance operational efficiency, and support hotel profitability through effective information technology solutions. The ideal candidate will have 5-7 years of IT management experience, strong project management skills, and the ability to train team members. You will manage IT budgets, service quality, and work closely with vendors, ensuring alignment with company standards. This role offers the opportunity to lead best practices while working in a dynamic hospitality environment.

Qualifications

• Five to seven years of relevant IT management experience.
• At least one year of experience as a Purchaser or higher in the hospitality industry.
• Fluency in spoken and written English is desirable.

Responsibilities

• Maximize profitability through IT, training, and operational best practices.
• Manage IT budgets and ensure business continuity plans are tested.
• Provide IT support to other hotels as required.

Skills

IT management experience

Project management skills

Training capability

Technical understanding

Communication skills

Job description

Assistant IT Manager (HOT0C472)

Work Location: DoubleTree by Hilton Melaka, 23 Jalan Melaka Raya, Melaka, TBD.

Hilton offers countless opportunities to delight. With thousands of hotels in over 100 countries and territories, including brands such as Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

As part of Hilton, we deliver exceptional guest experiences across our global brands.

What will I be doing?

• Maximize and protect hotel profitability through the leverage of Information Technology, training, and operational best practices.
• Maximize opportunities to reduce IT costs through effective purchasing and negotiating maintenance contracts.
• Identify and propose opportunities to optimize revenue.
• Prepare and submit all IT budgets in a timely manner.
• Manage and control all IT expense according to an agreed plan.
• Ensure a business continuity plan is established and tested for all parts of the business.
• Provide highest possible IT service to agreed standards and best practices.
• Work with business management to expedite access and better utilization of information.
• Implement and exploit telephony services to HI minimum defined standards.
• Manage guests’ IT queries to defined standards with minimal risks.
• Ensure brand standards are communicated and maintained for guests and business services.
• Promote the brand and encourage use of the brand by IT suppliers.
• Maintain IT resources to support commercial & business needs.
• Ensure all hotel data has ownership and accountability within the organization.
• Identify and train a successor to the standard.
• Provide IT support to other Hilton hotels when required.
• Cross-train other hotel IT personnel to provide cover.
• Maintain standards and best practices in the hotel and evaluate compliance.
• Manage and monitor local vendors and representatives of global/area vendors.
• Secure hotel data in line with stated standards and best practices.
• Ensure access control aligns with stated standards and best practices.
• Complete and communicate regular self-evaluations of IT practices.
• Manage local implementation projects.
• Communicate status, risks, and opportunities to GM, hotel management, and regional/area IT management.
• Adhere to the hotel’s security and emergency policies and procedures.
• Ensure all team members understand and adhere to the hotel’s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.

Purchasing

• Follow hotel purchasing policy and procedures for all purchases.
• Obtain three competitive quotes from suppliers to minimize cost to the hotel.
• Conduct interviews with suppliers, obtain specifications and quotations, and negotiate procurement.
• Place orders with suppliers to ensure timely delivery and trace outstanding orders.
• Check pricing of purchase orders and determine appropriate suppliers for best quality and price.
• Conduct market surveys to understand market trends and price floating.
• Safeguard petty cash float, ensuring no unauthorized access and keeping it in the safe.
• Collect market list quotations at regular intervals.
• Regularly review contract supplies to ensure prices remain competitive.
• Maintain competitive knowledge of similar products by surveying price lists of other hotels’ operation supplies.
• Analyze market trends to anticipate price fluctuations and manage inventory accordingly.
• Forward all documentation (purchase orders, invoices, delivery dockets, etc.) to Accounts Payable promptly.
• Be flexible in relation to work hours.
• Minimize the risk of accidents and workers’ compensation costs by ensuring correct work practices and safe area.
• Handle all requests and enquiries in a timely, efficient, and friendly manner.
• Strictly follow the code of conduct.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

• Five to seven years of relevant IT management experience.
• At least one year of experience as a Purchaser or higher in the hospitality industry.
• Sound technical understanding of IT management in a service organization.
• Good personality to deal with guests.
• Capable of training team members.
• Strong project management and presentation skills.
• Fluency in spoken and written English, desirable.
• Knowledge of supplies management.
• Experience in a similar capacity with international chain hotels.
• Working experience within Hilton Group is advantageous.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!