ASSISTANT HUMAN RESOURCE MANAGER

SSF Sdn Bhd; Selangor; On-site; MYR 45,000 - 60,000; Full time

Job summary

A retail company in Malaysia is seeking an Assistant HR Manager to support the Human Resource Manager in HR strategies and practices. Key responsibilities include managing HR documentation, coordinating payroll, executing recruitment plans, and fostering employee relations. The ideal candidate should have experience in HR operations, strong skills in talent management, and the ability to ensure compliance with local labor laws. This role is vital for creating a productive workplace aligned with organizational goals.

Qualifications

• Experience in HR operations, particularly in a retail environment.
• Strong understanding of employee relations and talent acquisition.
• Ability to manage documentation and compliance with labor laws.

Responsibilities

• Manage HR documentation and employee records for a retail environment.
• Assist in payroll coordination and attendance tracking.
• Implement recruitment plans and maintain a talent pool.
• Conduct onboarding programs and manage exit interviews.
• Mediate disputes and coordinate employee engagement initiatives.
• Support performance reviews tied to sales KPIs.
• Help deliver training and maintain training records for compliance.

Skills

Employee relations

Talent management

HR operations

Payroll coordination

Recruitment and onboarding

Performance monitoring

Job description

To support the Human Resource Manager in implementing and managing HR strategies, policies, and practices that foster a productive and compliant workplace. The Assistant HR Manager plays a key role in employee relations, talent management, and HR operations to ensure efficient execution of HR functions aligned with organizational goals.

Duties and responsibilities

1. HR Operations for Retail Environment

• Manage HR documentation, employee records, attendance tracking, and shift scheduling tailored for retail and warehouse teams.
• Assist in payroll coordination for outlet, warehouse, and HQ staff including overtime, commission, and incentive tracking.

2. Recruitment & Talent Acquisition

• Assist in executing recruitment plans, including screening, interviewing, and onboarding.
• Maintain a talent pool for current and future hiring needs.

3. Onboarding & Offboarding

• Conduct structured onboarding programs.
• Manage exit interviews and analyze turnover trends especially in retail and operations roles.

4. Employee Relations & Engagement

• Mediate outlet‑level disputes and grievances with fairness and confidentiality.
• Coordinate employee engagement programs suited for both retail floor and warehouse workers (e.g., team‑building, staff sales events).

5. Performance Monitoring & Discipline

• Assist in administering monthly outlet performance reviews tied to sales KPIs and service standards.
• Support performance improvement plans and disciplinary procedures in cases of attendance issues, poor customer service, etc.

6. Training & Development

• Help deliver frontline customer service training, POS system orientation, and health & safety training for showroom and logistics staff.
• Maintain training records for compliance and audit purposes.

7. Compliance & Audit Readiness

• Ensure all outlets comply with local labor law (e.g., rest days, public holidays, OT rules).
• Support in audits related to HR documentation and outlet practices.