Assistant Housekeeping Manager-Sheraton Johor Bahru

Hozpitality.com; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company is seeking an Assistant Housekeeping Manager in Johor Bahru. This entry-level management position focuses on supporting housekeeping operations, supervising staff, and ensuring guest satisfaction. The ideal candidate should have a high school diploma or GED, with at least one year of related experience, but a formal degree in hospitality is preferred. This role provides an excellent opportunity to grow within a global hotel brand.

Qualifications

• Experience in housekeeping or related area preferred.
• 1 year experience in management or supervisory role is beneficial.

Responsibilities

• Support day-to-day operations in housekeeping.
• Manage inventory and supply orders as needed.
• Supervise all housekeeping staff in absence of manager.

Skills

Housekeeping management

Customer service

Attention to detail

Teamwork

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management

Job description

Assistant Housekeeping Manager – Sheraton Johor Bahru

Job Summary

Entry level management position that focuses on supporting the day‑to‑day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Candidate Profile

Education and Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.
• 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check‑outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment, and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International, Inc. is a global leading travel company based in Bethesda, Md., USA, with more than 6,000 properties in over 122 countries.