Assistant Guest Relations Manager — Front Office Leader

Hilton Worldwide, Inc.; Petaling Jaya; On-site; MYR 40,000 - 55,000; Full time

Job summary

A global hospitality company seeks an Assistant Guest Relation Manager to oversee Front Office operations, ensuring exceptional Guest experiences. Key responsibilities include managing team performance, maximizing room occupancy, and implementing operational improvements. Candidates should have supervisory experience in the hotel sector, strong IT skills, and a commitment to customer service. This role provides a unique opportunity to contribute to a renowned brand dedicated to excellence in hospitality.

Qualifications

• Previous supervisory experience in Guest Services within the hotel or leisure sector.
• High level of IT proficiency and commercial awareness.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist with overseeing the Front Office operation to maintain high standards.
• Seek Guest feedback to make operational improvements.
• Maximize room occupancy at best rates through upselling techniques.

Skills

Supervisory experience in Guest Services

IT proficiency

Commercial awareness

Leadership skills

Interpersonal skills

Communication skills

Ability to work under pressure

Flexibility

Job description

A global hospitality company seeks an Assistant Guest Relation Manager to oversee Front Office operations, ensuring exceptional Guest experiences. Key responsibilities include managing team performance, maximizing room occupancy, and implementing operational improvements. Candidates should have supervisory experience in the hotel sector, strong IT skills, and a commitment to customer service. This role provides a unique opportunity to contribute to a renowned brand dedicated to excellence in hospitality.