Assistant Director – Process Excellence & Solution Enablement

Prudential Group; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A global insurance firm is seeking an Assistant Director for Process Excellence & Solution Enablement in Kuala Lumpur. This role focuses on enabling HR to achieve excellence through process optimization and leading HR solution deployment projects. The ideal candidate should have a minimum of 10 years in process improvement roles and be proficient in change management methodologies. Strong leadership, communication skills, and experience with tools like ServiceNow are essential for success in this position.

Qualifications

• 10+ years of experience in business process improvement or process optimization roles.
• Strong background in process improvement methodologies like Lean, Six Sigma, and BPM.
• Proven experience in leading complex projects and business process optimization.

Responsibilities

• Develop and implement process excellence initiatives aligned with HR goals.
• Lead HR solution deployment projects, managing milestones and executing seamlessly.
• Develop change management strategies for driving adoption of HR solutions.

Skills

Business process improvement

Process optimization

Change management

Stakeholder management

Leadership skills

Data analytics

Communication

Education

Certification in project management (PMP, PRINCE2)

Tools

ServiceNow

Visio

Job description

Assistant Director – Process Excellence & Solution Enablement

2mo ago, from Prudential Assurance Company Singapore

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role Purpose:

To act as a trusted partner in enabling HR to achieve process excellence by leading solution enablement and driving the adoption of key HR initiatives. This role establishes a robust process excellence framework, simplifies and optimizes HR processes, and ensures adoption and alignment.

Key Responsibilities

• Process Excellence & Optimization:
  • Develop and implement process excellence initiatives aligned with strategic HR goals.
  • Establish best practices for HR process frameworks, ensuring standardization and efficiency.
  • Analyze, simplify, and optimize HR processes, moving from manual to digital solutions.
  • Benchmark HR processes against industry standards and develop metrics to monitor process performance and measure the impact of process changes.
• Project & Solution Enablement:
  • Lead HR solution deployment projects, managing milestones and ensuring seamless execution.
  • Coordinate cross-functional teams across CHRO Office, HR COEs, HR technology, and HR operations.
  • Act as a key facilitator, translating business requirements into process outcomes.
  • Support Head Office and LBUs in project execution, troubleshooting, and process alignment.
• Change Management & Adoption:
  • Develop and execute change management strategies to drive adoption of HR solutions.
  • Conduct training sessions and create enablement materials in partnership with key stakeholders.
  • Manage resistance to change and promote process excellence methodologies within HR.
  • Provide training to key partners across HR COEs on process excellence concepts, tools, and techniques to build their capabilities.

Desired Skills & Qualifications

• At least 10+ years of experience in business process improvement or process optimization roles.
• Strong background in process improvement methodologies (Lean, Six Sigma, TOC, BPM).
• Proven experience in leading complex projects and business process optimization.
• Certification in project management (PMP, PRINCE2) and change management frameworks (PROSCI).
• Proficiency in Service Delivery Platforms and data analytics tools (ServiceNow, Visio).
• Excellent communication, stakeholder management, and leadership skills.
• Ability to design and lead workshops, fostering collaboration across multi-disciplinary teams.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time/fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.