Assistant Branch Manager Johor Bharu

U Mobile; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications provider in Johor Bahru seeks an Assistant Store Manager to support daily operations and achieve sales targets. The ideal candidate will have a diploma and at least 1-3 years of experience in retail or customer service, preferably in a supervisory role. Strong customer service and communication skills are essential. Responsibilities include managing sales performance, training staff, and ensuring excellent customer service. The role requires shift work, including weekends and holidays.

Qualifications

• 1-3 years of relevant working experience in retail or customer service, with supervisory experience preferred.
• Proven ability to assist in achieving sales targets.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Assist the Store Manager in overseeing daily operations and achieving sales targets.
• Supervise and train Sales Associates, ensuring adherence to standards.
• Manage inventory, product displays, and store cleanliness.
• Address customer inquiries and resolve issues promptly.

Skills

Strong customer service skills

Ability to resolve customer inquiries effectively

Good verbal and written communication skills

Ability to work effectively within a team

Education

Diploma or equivalent experience in retail or customer service

Tools

Point-of-sales systems

Basic computer applications

Job description

Assist the Store Manager in overseeing daily store operations and achieving sales targets.

Handle cash management and daily sales reconciliation.

Drive individual and team sales performance to meet and exceed targets.

Monitor key performance indicators (KPIs) and provide feedback to the team to ensure targets are met.

Team Supervision & Development

Supervise and train Sales Associates/Agents, ensuring adherence to sales processes and customer service standards.

Lead the team effectively during assigned shifts.

Provide constructive feedback and coaching to team members to improve their performance and skill sets.

Assist in the onboarding of new sales associates.

Customer Service & Operations

Manage inventory, product displays, and store cleanliness.

Address customer inquiries and resolve issues promptly and professionally.

Ensure excellent customer service is consistently provided to all customers.

Oversee visual merchandising standards to ensure an appealing store environment.

Implement company policies and procedures during shifts.

Administrative & Reporting

Assist in preparing daily, weekly, and monthly sales reports as required.

Ensure accurate data entry for all sales and customer transactions

About You

Candidate must possess at least a Diploma or equivalent experience in retail or customer service.

At least 1-3 years of relevant working experience in a retail sales or customer service role, with some supervisory experience preferred.

Proven ability to assist in achieving sales targets.

Strong customer service skills with an ability to resolve customer inquiries effectively.

Good verbal and written communication skills.

Ability to work effectively within a team environment.

Proficiency in using point-of-sales systems and basic computer applications.

Ability to work in a fast-paced environment and handle multiple tasks.

Ability to work in shifts, including weekends and public holidays.