Assistant Branch Manager

AmBank; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A banking institution in Malaysia seeks a qualified candidate for branch operations. Responsibilities include managing operational expenses and sales targets, ensuring customer retention, and regulatory compliance. Candidates should have a Bachelor's degree or equivalent experience, with at least 3 years in banking operations and sales. Strong skills in risk assessment and staff development are essential for this role, aiming to enhance customer experience and branch performance.

Qualifications

• Bachelors' degree in any field or equivalent banking industry experience.
• Minimum 3 years in branch operations, service, and basic sales knowledge.
• Experience in banking industry on sales and marketing is added advantage.

Responsibilities

• Accountable for branch operational expenses and sales targets.
• Ensure effective lead generation process management.
• Assist in acquiring and retaining new to bank customers.
• Share contributions on sales force productivity and staff performance.
• Ensure compliance with operational procedures and regulations.
• Maintain high standard of branch aesthetics.
• Identify and escalate risks in transactions or situations.
• Conduct activities adhering to AML programme compliance.
• Manage staff licensing requirements and succession planning.
• Ensure sales staff have Continuous Professional Development.

Skills

Branch operational expenses management

Lead generation

Customer retention

Sales staff development

Risk assessment

Compliance culture adherence

Sales and marketing knowledge

Education

Bachelor's degree or equivalent banking experience

Job description

Responsibilities

• To be jointly accountable for branch operational expenses and sales targets
• To ensure lead generation process in manage effectively
• To assist BM in acquiring new to bank customers and customer retention
• To share contribution on sales force productivity and other staff performance
• To ensure all operational procedures comply with manuals and other banking rules regulations
• To maintain high standard branch aesthetic
• Identify and escalation risks inherent in particular situations or transactions Assess, control, monitor and report impact of risks, franchise, regulatory or financial
• Conduct business and day to day activities contributing to a 'no surprise' compliance culture by ensuring adherence to the Group's AML programme policies and procedures
• To assist BM in managing staff licensing requirement and succession planning
• To ensure sales staff have Continuous Professional Development.

Qualifications

• Bachelors' degree in any field or equivalent banking industry experience
• Minimum 3 years in branch operations, service and basic sales knowledge
• Experience in banking industry on sales and marketing is added advantage
• Excellent verbal and accounting skills
• Good understanding of banking regulatory