Assistant Boutique Manager

PERSOL; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Kuala Lumpur is looking for a dedicated individual to manage responsibilities in staff supervision and enhance the customer experience. Your role will include developing sales opportunities, coaching junior staff, and ensuring an optimal presentation of merchandise. You will work closely with management to achieve individual and team objectives, contributing to the overall success of the boutique's operations.

Responsibilities

• Maintain a respectable appearance according to company regulations.
• Provide guidance to junior staff in processes.
• Develop new sales opportunities and client relationships.
• Ensure first-class customer service in the boutique.
• Oversee organization of boutique’s front and back office.

Job description

Responsibilities

• To maintain a respectable appearance while on duty according to Company’s regulation.
• To fulfil your role as a staff of the Company by displaying & projecting a good image of courtesy, respectability and professionalism.
• To ensure all staff maintain and present themselves in accordance to standards of the Company.
• To provide guidance and assistance to junior staff in all processes.
• Participate actively to develop new sales opportunities and client relationship development in line with individual and team objective.
• Provide optimal customer experience in the boutique for new sales, customer service (repairs), and all visitors, ensuring first class customer service.
• In depth product knowledge and prices, first point of contact for guidance of knowledge to rest of the team.
• Oversee the set up and organization of boutique’s front and back office – maintenance of furniture, neatness, window display set up/communication, sales and marketing tools.
• Coordinate internal and external events – individually and with the team. Proactively identify clients to be invited, follow up of invitations to ensure participation to events.
• To be proficient and point of reference in all IT/sales/CRM back office tools for the team.

Assistance in Staff Supervision

• To assist the Boutique Manager by leading and coaching the team in all aspects.
• Contribute to the development of staff and motivate the team to hit individual and overall goals using strategies in line with the company’s objectives.
• Take charge of staff and operation planning by managing monthly staff roster.
• Manage new hire by implementing appropriate training plans.
• Oversee the administration and operational support on daily task and marketing events, ensure all are well documented.
• Assist Boutique Manager to monitor performance and propose for improvement.
• To ensure all required reports such as sales reports, staff working hours and petty cash summary to be accurate and submitted within stipulated time period.

Effective Merchandising and Sales Promotion

• To ensure availability and adequacy of attractive visual presentation of merchandise.
• Liaising with visual merchandising and A&P Personnel on concepts/theme planning.
• To oversee overall organization of visual presentation and merchandises by ensuring products are rotated in systematic manner and rearranged at periodical basis.
• To be work closely with marketing department and team in preparation of advertisements.
• Be responsible for briefing the team on all A&P Programs.

The above is subject to change from time to time as deemed necessary by the Management.