Assistant Boutique Manager

Audemars Piguet; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A luxury watch company in Kuala Lumpur is seeking a Boutique Operations Manager to lead sales and operations within the boutique. The ideal candidate should have a diploma or degree in Business or Retail Management and at least 5 years of experience in retail, preferably in luxury brands. Key responsibilities include ensuring excellent customer service, leading and developing staff, and managing visual merchandising. Candidates must possess strong leadership and communication skills, along with proficiency in CRM and POS systems. Competitive compensation and benefits are offered.

Benefits

Competitive and comprehensive compensation package

Equal opportunity employer

Qualifications

• Minimum 5 years of retail experience, ideally in luxury or premium brands.
• Strong leadership and coaching skills.
• Excellent client relationship abilities.

Responsibilities

• Ensure first-class customer experience in the boutique.
• Assist Boutique Manager in leading and coaching the team.
• Oversee organization of visual presentation and merchandise.

Skills

Leadership

Customer service

Communication

Team motivation

Organizational skills

Education

Diploma/Degree in Business or Retail Management

Tools

CRM systems

POS systems

Job description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

(A) Sales and Boutique Operations

• To maintain a respectable appearance while on duty according to Company’s regulation.
• To fulfil your role as a staff of the Company by displaying & projecting a good image of courtesy, respectability and professionalism.
• To ensure all staff maintain and present themselves in accordance to standards of the Company.
• To provide guidance and assistance to junior staff in all processes.
• Participate actively to develop new sales opportunities and client relationship development in line with individual and team objective.
• Provide optimal customer experience in the boutique for new sales, customer service (repairs), and all visitors, ensuring first class customer service.
• In depth product knowledge and prices, first point of contact for guidance of knowledge to rest of the team.
• Oversee the set up and organization of boutique’s front and back office – maintenance of furniture, neatness, window display set up/communication, sales and marketing tools.
• Coordinate internal and external events – individually and with the team. Proactively identify clients to be invited, follow up of invitations to ensure participation to events.
• To be proficient and point of reference in all IT/sales/CRM back office tools for the team.

(B) Assistance in staff supervision

• To assist the Boutique Manager by leading and coaching the team in all aspects.
• Contribute to the development of staff and motivate the team to hit individual and overall goals using strategies in line with the company’s objectives.
• Take charge of staff and operation planning by managing monthly staff roster.
• Manage new hire by implementing appropriate training plans.
• Oversee the administration and operational support on daily task and marketing events, ensure all are well documented.
• Assist Boutique Manager to monitor performance and propose for improvement.
• To ensure all required reports such as sales reports, staff working hours and petty cash summary to be accurate and submitted within stipulated time period.

(C) Effective Merchandising and Sales Promotion

• To ensure availability and adequacy of attractive visual presentation of merchandise.
• Liaising with visual merchandising and A&P Personnel on concepts/theme planning.
• To oversee overall organization of visual presentation and merchandises by ensuring products are rotated in systematic manner and rearranged at periodical basis.
• To be work closely with marketing department and team in preparation of advertisements.
• Be responsible in briefing the team on all A&P Programs.

Qualifications

• Diploma/Degree in Business, Retail Management, or related field.
• Minimum 5 years of retail experience, ideally in luxury or premium brands.
• Strong leadership, coaching, and team‑motivation skills.
• Excellent customer service, communication, and client‑relationship skills.
• Proficient in CRM, POS, and retail back‑office systems.
• Good organization skills with ability to plan rosters, oversee reporting, and support daily operations.

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.