Assistant

KPJ Healthcare; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare provider in Petaling Jaya is looking for a Cashier/Patient Admissions role. The selected candidate will handle cash transactions, ensure accurate billing, and admit patients while maintaining confidentiality. This position involves communicating effectively with other departments and following hospital procedures for patient registration and billing. Shift rotation may be required, and effective handling of patient inquiries is crucial for ensuring service satisfaction.

Responsibilities

• Ensure cash is handled tactfully and collections are secured.
• Maintain HIS login and close the cashier's till.
• Register and admit patients ensuring documents are completed.
• Handle patient inquiries and billing disputes confidentially.

Job description

Responsibilities

• To ensure all cash is handled tactfully and ensure all cash collection is kept in a cash drawer.
• To be responsible for the shift/cashiers till closing and to maintain the HIS login password.
• To ensure the cash and other collection via cheque, credit and debit card, wire transfer slip, etc are dropped into the save box together with the collection report and Finance copy of the original receipt.
• Must participate in shift rotation according to the weekly work schedule as arranged by the superior.
• To answer all telephone calls and inquiries promptly without delay.
• Maintain regular and effective communication with other departments in the hospital to ensure smooth operation.
• Register and admit patients into ward/clinic by ensuring all documents are correctly completed and the terms and conditions are explained during the admission processes.
• Newborns are registered without delay, ensure the information is correctly recorded.
• To ensure that all admission forms are filled up correctly and key in the Hospital Information System without delay.
• To print the admission form, registration form and patient label and perform the bedside admission to the correct ward and/or respective cost center without delay. Make a copy of the patient's NRIC/passport for medical record safekeeping.
• To ensure the undertaking letter, initial and final guarantee letter and referral letter are obtained for billing purposes.
• Ensure the hospital charges and consultant fees are entered, captured and billed correctly into patients' accounts in the Hospital Information System.
• Ensure accuracy and correct self-paying patient's bill is produced for payment and collection purposes.
• Ensure insurance and corporate billing requirements are adhered to at all times.
• To be available to handle and deal appropriately with all patients/next pf kin and/or relatives on their inquiries and/or disputes regarding charging and billing and attend to patients who are not able to make payment and inform the Executive/Manager for further action and follow-up.
• At all times, maintain strict confidentiality of any information you may become aware of during your duties which includes but is not limited to hospital confidential documents and information and patient's data.
• To be able to accept and perform any duties that may be requested by the management as assigned.