Asset Manager (Non-Native Japanese)

Recruitify; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A recruitment agency is searching for a skilled Asset Management Analyst in Kuala Lumpur. The role requires a Bachelor's degree, advanced Excel skills, and experience in data management. Responsibilities include managing asset data, collaborating with clients, and delivering services to Cisco customers. Competitive salary and benefits offered.

Benefits

Attractive Salary & Benefits

Opportunity to make a positive impact

Qualifications

• Minimum 4 years of customer engagement experience, including 2 years in IB Management or Data Management.
• ITIL Foundation, and HAM/SAM certifications are a plus.
• Meticulous professional with attention to detail.

Responsibilities

• Deliver Asset Management services for multiple Cisco customers.
• Act as the single point of contact for customers and internal stakeholders.
• Support customers in managing the lifecycle of HW and SW assets.

Skills

Advanced Excel skills

Data analysis

Reporting tools proficiency (Tableau, Power BI)

Excellent communication skills

Ability to work independently and in teams

Education

Bachelor's Degree

Tools

Tableau

Power BI

Job description

We are a people-first recruitment agency on a mission to connect exceptional talent with forward-thinking organizations across Southeast Asia and beyond.

The Role

Location: Kuala Lumpur Sentral, Malaysia.

Total Salary: RM 8,500 (KPI Inclusive)

Language: Japanese

Work Hour: Mon- Fri(8am – 5pm or 9am -6pm)

Education: Bachelor Degree

Joining Date: ASAP

Min Requirement: Must have at least 2 year of related field experience, Advanced Excel skills (macros, pivots, formulas) and experience with data analysis, Proficiency in reporting tools like Tableau and Power BI.

Responsibilities

• Deliver Asset Management services for multiple Cisco customers.
• Act as the single point of contact for customers, partners, and internal Cisco stakeholders.
• Manage, track, report, and resolve issues related to customers' Cisco IB data.
• Support customers in managing the lifecycle of HW and SW assets to mitigate risks, optimize TCO, and improve customer experience.

Key Job Duties

• Accountable to ensure that customer’s IB is in the right contract, right location and under right coverage.
• Ensure customer Install Based is correctly aligned with contracts, locations, and service coverage levels.
• Lead the implementation of Asset Management services.
• Onboard new customers and reconcile IB data from various sources.
• Identify discrepancies and manage MACD activities.
• Provide ongoing IB maintenance support and collaborate cross-functionally.

Ideal Profile

Required Skills

• Interpret large raw data sets; conduct data analysis and audits – high level of excelmastery isrequired.
• Develop and lead execution of action plan to update Client databases with improved IB data – ability to work with Client tools and databases.
• Lead client calls, participate in quarterly business reviews, and conduct (potential) on- site visits - excellent communication skills. bold, assertive and possess a sense of ownership of the accounts/customers.
• Produce reports for Customers, Account Teams, and other stakeholders – ability to generate reports using excel, power BI (desired) and other dashboards.
• Ability to work independently and in a cross functional team environment
• Strong understanding of Cisco's business model, product portfolio, and GTM strategies.
• Advanced Excel skills (macros, pivots, formulas) and experience with data analysis.
• Proficiency in reporting tools like Tableau and Power BI.
• Excellent communication skills and a proactive, ownership-driven approach.

Eligibility & Qualifications

• Bachelor's degree with minimum of 4 years of customer engagement experienceincluding 2 years of experience in IB Management or Data Management or similar
• ITIL Foundation, and HAM/SAM are good to have

General Skills

• A good level of English; advanced Language support depending on the country supported
• Educational Qualification: Educated to university degree level.
• Experience: Min 3 to 4 years of customer-facing experience working within a contact centre, operations, Renewals and deal management activities
• Experience in IT Companies is a plus

Minimum Hiring Requirements

• Educated to University degree level
• Minimum 3 of experience as a Renewal Analyst, Deal Manager, Quote to Cash, Pricing Ops,
• Recurring Revenue experience or any other industry in related roles.
• Meticulous professional who has accuracy and attention to detail in the work performed

What's on Offer?

• Work in a company with a solid track record of performance
• Attractive Salary & Benefits
• Opportunity to make a positive impact